Datadog
Overview
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Manager, Customer Success - Boston
role at
Datadog .
What You’ll Do
Drive and influence the full renewal and expansion sales cycle
Serve as an advisor and role model for exemplary customer service
Balance autonomy with effective communication upwards
Act as a regional/segment owner and escalation point for relevant matters
Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
Focus on talent attraction, retention, and development to create high-performance teams
Who You Are
Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
3+ years of experience leading a high-performing team of Customer Success Managers
A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
Familiar with the B2B tech or subscription-based software space
Comfortable in a fast-paced, scaling environment
Benefits and Growth
Best-in-class onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, with opportunities to join our Community Guilds
Intra-departmental mentor and buddy program for networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits
About Datadog Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. We champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.
Equal Opportunity at Datadog Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Privacy and AI Guidelines Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
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Manager, Customer Success - Boston
role at
Datadog .
What You’ll Do
Drive and influence the full renewal and expansion sales cycle
Serve as an advisor and role model for exemplary customer service
Balance autonomy with effective communication upwards
Act as a regional/segment owner and escalation point for relevant matters
Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
Focus on talent attraction, retention, and development to create high-performance teams
Who You Are
Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
3+ years of experience leading a high-performing team of Customer Success Managers
A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
Familiar with the B2B tech or subscription-based software space
Comfortable in a fast-paced, scaling environment
Benefits and Growth
Best-in-class onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, with opportunities to join our Community Guilds
Intra-departmental mentor and buddy program for networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits
About Datadog Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. We champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.
Equal Opportunity at Datadog Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Privacy and AI Guidelines Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
#J-18808-Ljbffr