Customer Service Representative Job at CertaSite in Kent

Customer Service Representative

We are looking for a Customer Service Representative, who will be responsible for supporting customers throughout their journey with CertaSite and delivering exceptional customer experience at our branch level. You will collaborate with managers, office staff, technicians, customers, and others to help ensure CertaSite represents best-in-class customer service. This is a fast-paced and demanding role with high visibility within the company.

CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It's all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest. As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity.

To provide a meaningful impact to as many lives as possible.

To be the most dependable and simplified life safety solution on the planet.

Passionate We are on a relentless pursuit to be great, not just good enough. And we have fun doing it.

Impactful Our work makes a real difference in the world. We literally save lives, but that's just the beginning.

Innovative We believe there is always a better way. We don't stop until we find it.

Genuine We do what we say, and we mean it. We are authentic and dependable.

Office hours of M-F 7:30am-4:30pm (overtime may occur occasionally), controlled climate, office environment, customer & technician facing, heavy phone and computer work, required to sit for long periods of time, 8 or more hours per day, frequently required to use monitor, keyboard, mouse and phone.

Equal Employment Opportunity/M/F/disability/protected veteran status. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.