Safelite
Overview
Join to apply for the
Store Manager
role at
Safelite . The
Store Manager
leads all retail store operations with a focus on quality and service to ensure that customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance. Note: This position describes responsibilities and requirements for the role and includes internal communications and benefits information. What You’ll Get
Competitive weekly pay and bonus opportunities. A benefits package valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and work/life balance through PTO, company holidays and paid volunteer days. Up to $5,250 annually in tuition reimbursement. Paid training and all the tools and resources you’ll need to be successful. View all health, wealth and life offerings at Safelite benefits website. What You’ll Do
Oversee the daily operations of the store, including open/close procedures, work order management, Check-In/Check-Out procedures, high levels of customer service, staffing and scheduling, inventory management and proper cash handling. Drive team performance to meet or exceed KPIs and company goals such as Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, and ensure compliance with regulations. Ensure technicians are SafeTech certified and that training, coaching, and supervision lead to quality installs or repairs. Guide vehicle and equipment maintenance and required recordkeeping; collaborate with marketing to display materials appropriately. Provide world-class customer service by responding promptly to client complaints and warranty issues. All other duties as assigned. What You’ll Need
High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred. Valid state-issued driver’s license required. 3+ years of leadership experience with an innovative approach toward incenting performance. 3-5 years of experience in retail or service center environments; automotive experience preferred. Proficiency with Microsoft Office Suite, web applications, and general office equipment. Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce. Comfort working outside in various weather conditions. Present a professional appearance and wear personal protective equipment. Physical requirements: lifting/carrying up to 35 lbs., working at elevated heights, standing for extended periods. Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs". Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Benefit amounts are estimates only. Actual values depend on elections during enrollment. This position description is not all-inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with requirements. Other qualifications may be required to ensure employment eligibility in accordance with local laws and Safelite policies.
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Join to apply for the
Store Manager
role at
Safelite . The
Store Manager
leads all retail store operations with a focus on quality and service to ensure that customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance. Note: This position describes responsibilities and requirements for the role and includes internal communications and benefits information. What You’ll Get
Competitive weekly pay and bonus opportunities. A benefits package valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and work/life balance through PTO, company holidays and paid volunteer days. Up to $5,250 annually in tuition reimbursement. Paid training and all the tools and resources you’ll need to be successful. View all health, wealth and life offerings at Safelite benefits website. What You’ll Do
Oversee the daily operations of the store, including open/close procedures, work order management, Check-In/Check-Out procedures, high levels of customer service, staffing and scheduling, inventory management and proper cash handling. Drive team performance to meet or exceed KPIs and company goals such as Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, and ensure compliance with regulations. Ensure technicians are SafeTech certified and that training, coaching, and supervision lead to quality installs or repairs. Guide vehicle and equipment maintenance and required recordkeeping; collaborate with marketing to display materials appropriately. Provide world-class customer service by responding promptly to client complaints and warranty issues. All other duties as assigned. What You’ll Need
High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred. Valid state-issued driver’s license required. 3+ years of leadership experience with an innovative approach toward incenting performance. 3-5 years of experience in retail or service center environments; automotive experience preferred. Proficiency with Microsoft Office Suite, web applications, and general office equipment. Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce. Comfort working outside in various weather conditions. Present a professional appearance and wear personal protective equipment. Physical requirements: lifting/carrying up to 35 lbs., working at elevated heights, standing for extended periods. Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs". Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Benefit amounts are estimates only. Actual values depend on elections during enrollment. This position description is not all-inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with requirements. Other qualifications may be required to ensure employment eligibility in accordance with local laws and Safelite policies.
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