Hopper
Overview
We’re looking for an engineering leader to drive both product development and partner-facing implementation. You’ll lead engineers building scalable, intelligent systems across chat, voice, web, and CRM. Our conversational AI platform leverages agentic intelligence to resolve complex travel needs, from flight changes to refunds and upsells, across voice and chat. Responsibilities
Lead the architecture, development, and rollout of Hopper’s customer experience platform, including conversational AI, self-service UX, and contact center tooling Partner with internal product engineering teams to iron out development ownership and handoffs Partner with Product, Ops, and GTM teams to define and execute technical strategy across both internal and partner-facing deployments Oversee integrations with third-party systems (e.g., telephony, CRM, identity) and orchestrate real-time customer interactions Support customer implementations, ensuring our tech meets SLAs, performance, and partner-specific requirements Foster technical excellence through mentorship, architecture reviews, and continuous improvement Align engineering outputs to business outcomes, unlocking cost savings, customer satisfaction, and partner success An ideal candidate has
Experience leading engineering teams building high-scale, customer-facing systems A strong technical background with modern backend development, distributed systems, APIs, and cloud infrastructure Familiarity with LLMs, conversational AI, or automation in voice and chat contexts Experience in deploying customer service or CX platforms, including CRM or telephony systems Knowledge of SIP or related protocols, Scala or Java A collaborative, product-minded approach, able to partner closely with GTM, Product, and Ops A bias for action, with a passion for mentoring and growing engineering talent Perks and Benefits
Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. Unlimited PTO. Carrot Cash travel stipend. Access to co-working space on demand through FlexDesk AND Work-from-home stipend. Please ask us about our very generous parental leave, much above industry standards! Entrepreneurial culture where pushing limits and taking risks is everyday business. Open communication with management and company leadership. Small, dynamic teams = massive impact. 100% employer paid Medical, Dental and Vision coverage for employees. Access to Disability & Life insurance. Health Reimbursement Account (HRA). DCA/ FSA and access to 401k plan. More About Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. Hopper has evolved to be a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are some highlights of Hopper’s growth: Billions of dollars of travel and travel fintech are sold through Hopper and HTS channels each year; our fintech products have strong CSAT; almost 30% of app customers purchase at least one fintech product when booking; HTS represents more than 75% of the business. Hopper has been named the #1 most innovative company in travel by Fast Company and is the #3 largest online travel agency in North America. The company has raised substantial private capital and continues to expand globally. Come take off with us! Referrals increase your chances of interviewing at Hopper. Get notified about new Engineering Manager jobs in
Boston, MA .
#J-18808-Ljbffr
We’re looking for an engineering leader to drive both product development and partner-facing implementation. You’ll lead engineers building scalable, intelligent systems across chat, voice, web, and CRM. Our conversational AI platform leverages agentic intelligence to resolve complex travel needs, from flight changes to refunds and upsells, across voice and chat. Responsibilities
Lead the architecture, development, and rollout of Hopper’s customer experience platform, including conversational AI, self-service UX, and contact center tooling Partner with internal product engineering teams to iron out development ownership and handoffs Partner with Product, Ops, and GTM teams to define and execute technical strategy across both internal and partner-facing deployments Oversee integrations with third-party systems (e.g., telephony, CRM, identity) and orchestrate real-time customer interactions Support customer implementations, ensuring our tech meets SLAs, performance, and partner-specific requirements Foster technical excellence through mentorship, architecture reviews, and continuous improvement Align engineering outputs to business outcomes, unlocking cost savings, customer satisfaction, and partner success An ideal candidate has
Experience leading engineering teams building high-scale, customer-facing systems A strong technical background with modern backend development, distributed systems, APIs, and cloud infrastructure Familiarity with LLMs, conversational AI, or automation in voice and chat contexts Experience in deploying customer service or CX platforms, including CRM or telephony systems Knowledge of SIP or related protocols, Scala or Java A collaborative, product-minded approach, able to partner closely with GTM, Product, and Ops A bias for action, with a passion for mentoring and growing engineering talent Perks and Benefits
Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. Unlimited PTO. Carrot Cash travel stipend. Access to co-working space on demand through FlexDesk AND Work-from-home stipend. Please ask us about our very generous parental leave, much above industry standards! Entrepreneurial culture where pushing limits and taking risks is everyday business. Open communication with management and company leadership. Small, dynamic teams = massive impact. 100% employer paid Medical, Dental and Vision coverage for employees. Access to Disability & Life insurance. Health Reimbursement Account (HRA). DCA/ FSA and access to 401k plan. More About Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. Hopper has evolved to be a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are some highlights of Hopper’s growth: Billions of dollars of travel and travel fintech are sold through Hopper and HTS channels each year; our fintech products have strong CSAT; almost 30% of app customers purchase at least one fintech product when booking; HTS represents more than 75% of the business. Hopper has been named the #1 most innovative company in travel by Fast Company and is the #3 largest online travel agency in North America. The company has raised substantial private capital and continues to expand globally. Come take off with us! Referrals increase your chances of interviewing at Hopper. Get notified about new Engineering Manager jobs in
Boston, MA .
#J-18808-Ljbffr