City Experiences
Wedding & Event Coordinator/Concierge - City Cruises DC
City Experiences, Washington, District of Columbia, us, 20022
Wedding & Event Coordinator/Concierge - City Cruises DC
City Experiences is seeking a Group Concierge/Event Coordinator for our City Cruises operation in Washington, DC. About You
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. About The Opportunity
The successful Group Concierge will help drive the post-purchase process for our group guests, developing strong rapport while handling the vital details of the group business. Along with coordinating the logistics for the event, the group concierge will drive upsell potential, increasing the average order value of each order they oversee. This position will report to the General Manager or the Senior Concierge Manager depending on port-specific needs. Sales Focus
Essential Duties & Responsibilities: Develop a comprehensive knowledge of all regional vessels, products and enhancements. Lead post-contract follow-ups including passenger count adjustments and upsells to groups, with the goal of driving incremental revenue. Successfully upsell existing guests to higher-value options and enhancements. Follow guidance on when and how to follow up with clients to present revenue generation opportunities through order enhancements. Handle objections using product knowledge. Maintain a flexible weekly schedule, including night and weekend demand while conducting site visits, cruise detail meetings and meeting clients as needed to support the account management team. Serve as a resource for the sales team, including conducting site visits and greeting clients upon boarding; be the local resource when a national account manager is not present in the local port. Guest Service
Serve as the primary point of contact for client post-booking, including conducting site visits and meeting clients as needed. Be present during highly detailed events and serve as the liaison between sales and operations. Maintain high attention to detail; ensure product details are communicated to Food & Beverage and Operation teams for proper product execution. Manage a minimum of 50 events per month, including handling all details for the cruise. Develop strong rapport with guests, obtain feedback, request referrals, rebooking, and encourage surveys. Collaborate with the General Manager and Director of Sales to resolve guest issues in a timely manner. Administrative
Manage all administrative and operational activities (including payment collection) to enhance the guest experience. Answer post-booking inquiries with deep knowledge of vessel, products, enhancements, and pricing. Ensure guests are billed correctly for all extra services provided according to the signed contract with support from the Account Manager. Document guest interactions in Salesforce with detailed notes and task management; send weekly reports as directed by the Director of Sales. Compile necessary reports for bi-weekly meetings to ensure cruise details are visible for the sales and operations teams. Requirements & Qualifications
Bachelor’s degree preferred with a minimum of 1 year of experience in sales support or as an event coordinator. Communicate effectively in oral and written form. Maintain a high level of organization and be detail-oriented. Handle multiple tasks/projects at one time. Establish and maintain effective working relationships as required by job responsibility. Listen effectively, assess the situation, determine relevant issues, and suggest solutions. Work with Microsoft Office applications (Word, Excel, PowerPoint). Must be able to work a flexible schedule, including nights and weekends to accommodate site inspections and guest needs. About Us
City Experiences’ passion is to provide amazing experiences on land and water. The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. The company is an Equal Employment Opportunity and Affirmative Action employer and participates in the E-Verify program in certain locations. We encourage qualified applicants with arrest and conviction records to apply.
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City Experiences is seeking a Group Concierge/Event Coordinator for our City Cruises operation in Washington, DC. About You
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. About The Opportunity
The successful Group Concierge will help drive the post-purchase process for our group guests, developing strong rapport while handling the vital details of the group business. Along with coordinating the logistics for the event, the group concierge will drive upsell potential, increasing the average order value of each order they oversee. This position will report to the General Manager or the Senior Concierge Manager depending on port-specific needs. Sales Focus
Essential Duties & Responsibilities: Develop a comprehensive knowledge of all regional vessels, products and enhancements. Lead post-contract follow-ups including passenger count adjustments and upsells to groups, with the goal of driving incremental revenue. Successfully upsell existing guests to higher-value options and enhancements. Follow guidance on when and how to follow up with clients to present revenue generation opportunities through order enhancements. Handle objections using product knowledge. Maintain a flexible weekly schedule, including night and weekend demand while conducting site visits, cruise detail meetings and meeting clients as needed to support the account management team. Serve as a resource for the sales team, including conducting site visits and greeting clients upon boarding; be the local resource when a national account manager is not present in the local port. Guest Service
Serve as the primary point of contact for client post-booking, including conducting site visits and meeting clients as needed. Be present during highly detailed events and serve as the liaison between sales and operations. Maintain high attention to detail; ensure product details are communicated to Food & Beverage and Operation teams for proper product execution. Manage a minimum of 50 events per month, including handling all details for the cruise. Develop strong rapport with guests, obtain feedback, request referrals, rebooking, and encourage surveys. Collaborate with the General Manager and Director of Sales to resolve guest issues in a timely manner. Administrative
Manage all administrative and operational activities (including payment collection) to enhance the guest experience. Answer post-booking inquiries with deep knowledge of vessel, products, enhancements, and pricing. Ensure guests are billed correctly for all extra services provided according to the signed contract with support from the Account Manager. Document guest interactions in Salesforce with detailed notes and task management; send weekly reports as directed by the Director of Sales. Compile necessary reports for bi-weekly meetings to ensure cruise details are visible for the sales and operations teams. Requirements & Qualifications
Bachelor’s degree preferred with a minimum of 1 year of experience in sales support or as an event coordinator. Communicate effectively in oral and written form. Maintain a high level of organization and be detail-oriented. Handle multiple tasks/projects at one time. Establish and maintain effective working relationships as required by job responsibility. Listen effectively, assess the situation, determine relevant issues, and suggest solutions. Work with Microsoft Office applications (Word, Excel, PowerPoint). Must be able to work a flexible schedule, including nights and weekends to accommodate site inspections and guest needs. About Us
City Experiences’ passion is to provide amazing experiences on land and water. The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. The company is an Equal Employment Opportunity and Affirmative Action employer and participates in the E-Verify program in certain locations. We encourage qualified applicants with arrest and conviction records to apply.
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