SAP
Overview
Join to apply for the SAP NS2 CAS Delivery Manager role at SAP. Company description and role details are provided by SAP. This position is focused on implementing best-in-class operations procedures to manage business processes in Cloud and SAP HANA environments, with emphasis on SAP Cloud Application Services (SAP CAS) for NS2 Cloud customers. Responsibilities
The Delivery Manager is responsible for leading CAS Delivery Teams comprised of contractors. Managing the delivery of standard and custom CAS Packages for secure NS2 Cloud customers. Ability to own, lead and coordinate operational tasks. Deep dive on issues, with the ability to communicate complex recommendations to customer leadership. Required Experience
U.S. Citizenship required. Bachelor’s degree in engineering, Management Information Systems, or Science (e.g., Mathematics, Computer Science, Chemistry, Physics) with 5-8 years of experience (or MS with 3-6 years). Good understanding of general programming concepts, infrastructure concepts and operating systems, and general database knowledge. Excellent management skills with strong customer-facing experience. Excellent oral and written English communication skills, with the ability to interact with all levels of customers and management. Ability to work independently and take ownership of assigned tasks. Ability to establish solid working relationships with clients. Presentation, communication, and conflict management skills. Excellent technical knowledge/experience in SAP NetWeaver and SAP HANA. Ability to handle sensitive escalated customer issues in team environments and in cooperation with experienced support engineers while maintaining high customer satisfaction. Strong technical knowledge in SAP HANA Cloud integration, SAP FIORI enablement, SAP Cloud Platform, SAP Cloud Connector, BTP and SAC. Management and oversight of weekend and 24x7 support activities as required. Create and maintain knowledge documents to support customers and prevent similar issues or requests. Drive improvement of Knowledge quality in the area of expertise, internally and externally. Preferred Experience
SAP Basis Administration and Troubleshooting experience. SAP HANA database management and troubleshooting experience. Linux operating system management and troubleshooting experience. 2 years of customer-facing delivery experience. Experience with software applications in S/4HANA Cloud Environments. Compensation and Benefits
Compensation range information is provided as part of the posting and may vary based on education, skills, experience, scope, and location. Equal Opportunity and Accessibility
SAP is an equal opportunity employer. SAP provides accessibility accommodations to applicants with disabilities. For accommodation requests, please contact Recruiting Operations Team: Careers@sap.com. Qualified applicants will be considered for employment without regard to age, race, religion, national origin, ethnicity, gender, pregnancy, sexual orientation, gender identity or expression, protected veteran status, or disability. Includes pay transparency information where applicable.
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Join to apply for the SAP NS2 CAS Delivery Manager role at SAP. Company description and role details are provided by SAP. This position is focused on implementing best-in-class operations procedures to manage business processes in Cloud and SAP HANA environments, with emphasis on SAP Cloud Application Services (SAP CAS) for NS2 Cloud customers. Responsibilities
The Delivery Manager is responsible for leading CAS Delivery Teams comprised of contractors. Managing the delivery of standard and custom CAS Packages for secure NS2 Cloud customers. Ability to own, lead and coordinate operational tasks. Deep dive on issues, with the ability to communicate complex recommendations to customer leadership. Required Experience
U.S. Citizenship required. Bachelor’s degree in engineering, Management Information Systems, or Science (e.g., Mathematics, Computer Science, Chemistry, Physics) with 5-8 years of experience (or MS with 3-6 years). Good understanding of general programming concepts, infrastructure concepts and operating systems, and general database knowledge. Excellent management skills with strong customer-facing experience. Excellent oral and written English communication skills, with the ability to interact with all levels of customers and management. Ability to work independently and take ownership of assigned tasks. Ability to establish solid working relationships with clients. Presentation, communication, and conflict management skills. Excellent technical knowledge/experience in SAP NetWeaver and SAP HANA. Ability to handle sensitive escalated customer issues in team environments and in cooperation with experienced support engineers while maintaining high customer satisfaction. Strong technical knowledge in SAP HANA Cloud integration, SAP FIORI enablement, SAP Cloud Platform, SAP Cloud Connector, BTP and SAC. Management and oversight of weekend and 24x7 support activities as required. Create and maintain knowledge documents to support customers and prevent similar issues or requests. Drive improvement of Knowledge quality in the area of expertise, internally and externally. Preferred Experience
SAP Basis Administration and Troubleshooting experience. SAP HANA database management and troubleshooting experience. Linux operating system management and troubleshooting experience. 2 years of customer-facing delivery experience. Experience with software applications in S/4HANA Cloud Environments. Compensation and Benefits
Compensation range information is provided as part of the posting and may vary based on education, skills, experience, scope, and location. Equal Opportunity and Accessibility
SAP is an equal opportunity employer. SAP provides accessibility accommodations to applicants with disabilities. For accommodation requests, please contact Recruiting Operations Team: Careers@sap.com. Qualified applicants will be considered for employment without regard to age, race, religion, national origin, ethnicity, gender, pregnancy, sexual orientation, gender identity or expression, protected veteran status, or disability. Includes pay transparency information where applicable.
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