Home Depot
Manager, Consumer Insights - Customer Analytics
Home Depot, Atlanta, Georgia, United States, 30383
Position Purpose
Position Purpose:
Responsible for structuring and managing projects that translate customer data into actionable insights to support strategic decisions. Responsible for both independent and collaborative insights generation on customer segments, categories and markets. Other responsibilities include driving an in-depth understanding of customer value, needs and preferences and the identification of customer segments and behaviors that can be leveraged into business actions. Acts as thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce. Key Responsibilities
10% Partner with the business to conceptualize business issues and translate into appropriate analytical approaches
30% Analysis of large amounts of customer data to isolate key trends and business opportunities and develop actionable solutions and recommendations
30% Development and delivery of effective presentations that summarize complex analyses and inform business decisions
20% Coordination of the activities of internal and outsourced customer analytics resources
10% Build trusted relationship with business partners
Direct Manager/Direct Reports
Position reports to Director CI Analytics
No direct reports
Travel Requirements
Typically requires overnight travel 5% to 20% of the time.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
Masters degree or MBA
Experience using statistics/analytics in a business or marketing setting
Familiarity with customer and transaction-level data
Retail experience and/or interest
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor\'s degree program or equivalent degree in a field of study related to the job.
Preferred Education
No additional education
Minimum Years of Work Experience
4
Preferred Years of Work Experience
No additional years of experience
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Competencies
History of outstanding performance in strategic thinking and analysis
Experience managing all aspects of discrete projects/workstreams (relationship management, data collection, analysis, interpretation, document development, communication)
Ability to develop frameworks and approaches to break complex business questions into addressable pieces
Experience extracting data from and manipulating large data sets (using SAS, SQL, R, etc.)
Familiarity with data mining statistical methods (Regression, factor analysis, clustering, etc.)
Experience with creative data visualization techniques
Experience developing executive-ready communication materials and presenting them to senior stakeholders
Ability to work closely with peers and manager in flat team structure
Demonstrated history of continuously learning new analytical techniques and approaches
Ability to interpret and translate outputs from complex analyses into business language
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
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Position Purpose:
Responsible for structuring and managing projects that translate customer data into actionable insights to support strategic decisions. Responsible for both independent and collaborative insights generation on customer segments, categories and markets. Other responsibilities include driving an in-depth understanding of customer value, needs and preferences and the identification of customer segments and behaviors that can be leveraged into business actions. Acts as thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce. Key Responsibilities
10% Partner with the business to conceptualize business issues and translate into appropriate analytical approaches
30% Analysis of large amounts of customer data to isolate key trends and business opportunities and develop actionable solutions and recommendations
30% Development and delivery of effective presentations that summarize complex analyses and inform business decisions
20% Coordination of the activities of internal and outsourced customer analytics resources
10% Build trusted relationship with business partners
Direct Manager/Direct Reports
Position reports to Director CI Analytics
No direct reports
Travel Requirements
Typically requires overnight travel 5% to 20% of the time.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
Masters degree or MBA
Experience using statistics/analytics in a business or marketing setting
Familiarity with customer and transaction-level data
Retail experience and/or interest
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor\'s degree program or equivalent degree in a field of study related to the job.
Preferred Education
No additional education
Minimum Years of Work Experience
4
Preferred Years of Work Experience
No additional years of experience
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Competencies
History of outstanding performance in strategic thinking and analysis
Experience managing all aspects of discrete projects/workstreams (relationship management, data collection, analysis, interpretation, document development, communication)
Ability to develop frameworks and approaches to break complex business questions into addressable pieces
Experience extracting data from and manipulating large data sets (using SAS, SQL, R, etc.)
Familiarity with data mining statistical methods (Regression, factor analysis, clustering, etc.)
Experience with creative data visualization techniques
Experience developing executive-ready communication materials and presenting them to senior stakeholders
Ability to work closely with peers and manager in flat team structure
Demonstrated history of continuously learning new analytical techniques and approaches
Ability to interpret and translate outputs from complex analyses into business language
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
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