D.R. Horton
D.R. Horton, Inc., the largest homebuilder in the U.S.,
was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.
Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc.
is currently looking for an
Customer Service Superintendent- WA . The right candidate will professionally represent the builder and ensure the delivery of quality warranty services.
Be responsible for fostering positive working relationships with homeowners, evaluating requests, and expediting repairs as well as coordinating and supervising the work of trade partners to ensure homeowner satisfaction. Work directly with Customer Service Manager to resolve Customer Service escalations/complaints and provide continued education to construction and customer service field team members.
The annual compensation for this role is $88,000 - $100,000, including a discretionary bonus structure, commensurate with experience.
This position is on site, Monday through Friday, in the Bothell WA office. Essential Duties and Responsibilities
include the following. Other duties may be assigned. Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments Evaluate homeowner repair issues to determine if they are warrantable items Respond to escalated service calls as assigned by the Customer Service Manager Contact homeowners within 24 hours to schedule inspection and/or de-escalate homeowner issues Communicates effectively to homeowner if repair issue is deemed not warrantable Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs Schedule and manage subcontractors to make designated warranty repairs Manage completion of quality home repairs within standards set by company and industry specifications. Certifies warranty work is completed within contractor obligations Follow up with homeowners to ensure concerns are addressed in a timely and professional manner Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company Develop and maintain good rapport with subcontractors and homeowners May complete minor home repairs (obtain customer approval for completed work and provide timely follow up) Execute policies to ensure compliance with quality standards Ability to travel overnight
was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.
Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc.
is currently looking for an
Customer Service Superintendent- WA . The right candidate will professionally represent the builder and ensure the delivery of quality warranty services.
Be responsible for fostering positive working relationships with homeowners, evaluating requests, and expediting repairs as well as coordinating and supervising the work of trade partners to ensure homeowner satisfaction. Work directly with Customer Service Manager to resolve Customer Service escalations/complaints and provide continued education to construction and customer service field team members.
The annual compensation for this role is $88,000 - $100,000, including a discretionary bonus structure, commensurate with experience.
This position is on site, Monday through Friday, in the Bothell WA office. Essential Duties and Responsibilities
include the following. Other duties may be assigned. Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments Evaluate homeowner repair issues to determine if they are warrantable items Respond to escalated service calls as assigned by the Customer Service Manager Contact homeowners within 24 hours to schedule inspection and/or de-escalate homeowner issues Communicates effectively to homeowner if repair issue is deemed not warrantable Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs Schedule and manage subcontractors to make designated warranty repairs Manage completion of quality home repairs within standards set by company and industry specifications. Certifies warranty work is completed within contractor obligations Follow up with homeowners to ensure concerns are addressed in a timely and professional manner Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company Develop and maintain good rapport with subcontractors and homeowners May complete minor home repairs (obtain customer approval for completed work and provide timely follow up) Execute policies to ensure compliance with quality standards Ability to travel overnight