Skin Pharm
Senior Director of Operations + Training
Skin Pharm, Nashville, Tennessee, United States, 37247
Overview
Senior Director of Operations + Training at Skin Pharm in Nashville, TN. We are seeking a Sr. Director of Operations & Training to build the infrastructure, systems, and people programs that power our clinics and teams. This leader will own both operational excellence and training strategy—ensuring clinics run efficiently, teams are empowered with the right tools and education, and the Skin Pharm experience is consistently elevated across every location. Responsibilities
Operational Strategy & Execution
Develop and implement systems, workflows, and SOPs that drive clinic and organizational efficiency Lead initiatives to improve productivity, communication, and alignment across teams Build and manage KPIs and dashboards that track business performance at the clinic and organizational level Support new clinic launches through timeline development, systems setup, and operational readiness Training Strategy & Development
Design and maintain a comprehensive, role-based training framework for clinical and corporate teams Own onboarding and continuous education pathways for Providers, Practice Managers, Client Coordinators, and HQ roles Champion a culture of learning and development, embedding training into the core of Skin Pharm’s growth strategy Learning Systems & Enablement
Select, implement, and oversee a Learning Management System (LMS) to support online and in-person learning Ensure training content is engaging, accessible, role-specific, and aligned with Skin Pharm’s clinical and brand standards Create internal communication and knowledge management tools to ensure alignment and adoption Clinic Excellence & Performance
Collaborate with Regional Managers and Practice Managers to support clinic performance and team accountability Build a scalable training support model for clinic openings and ongoing performance (30/60/90-day touchpoints, refreshers, audits) Conduct regular reviews and audits to identify operational and training gaps, unlocking opportunities for growth and consistency Cross-Functional Leadership
Partner with leadership and department heads to ensure seamless handoffs between Ops, People, Brand, and Clinical teams Act as a strategic partner in innovation—supporting new service launches and process rollouts Serve as the key point of contact for company-wide operational updates, policies, and training initiatives Qualifications
10+ years of experience in multi-unit operations, training, or education—ideally in healthcare, medspa, hospitality, or consumer services Proven track record of scaling operational systems and designing training for diverse roles across functions Strong analytical and problem-solving skills, with fluency in business and performance metrics Strategic thinker with instructional design expertise and operational acumen Exceptional communication and organizational skills; able to make complex ideas simple and actionable Comfortable with ambiguity, fast-growth environments, and competing priorities Bachelor’s degree required; MBA or advanced degree a plus You’ll thrive in this role if you:
Love building structure in high-growth, dynamic environments Balance long-term strategy with hands-on execution Are passionate about elevating both people and systems Enjoy optimizing how things work and making teams more effective Lead with accountability, clarity, and care Apply
Submit your resume outlining your relevant experience and qualifications. We’re excited to see what you can bring to the table. Skin Pharm is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.
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Senior Director of Operations + Training at Skin Pharm in Nashville, TN. We are seeking a Sr. Director of Operations & Training to build the infrastructure, systems, and people programs that power our clinics and teams. This leader will own both operational excellence and training strategy—ensuring clinics run efficiently, teams are empowered with the right tools and education, and the Skin Pharm experience is consistently elevated across every location. Responsibilities
Operational Strategy & Execution
Develop and implement systems, workflows, and SOPs that drive clinic and organizational efficiency Lead initiatives to improve productivity, communication, and alignment across teams Build and manage KPIs and dashboards that track business performance at the clinic and organizational level Support new clinic launches through timeline development, systems setup, and operational readiness Training Strategy & Development
Design and maintain a comprehensive, role-based training framework for clinical and corporate teams Own onboarding and continuous education pathways for Providers, Practice Managers, Client Coordinators, and HQ roles Champion a culture of learning and development, embedding training into the core of Skin Pharm’s growth strategy Learning Systems & Enablement
Select, implement, and oversee a Learning Management System (LMS) to support online and in-person learning Ensure training content is engaging, accessible, role-specific, and aligned with Skin Pharm’s clinical and brand standards Create internal communication and knowledge management tools to ensure alignment and adoption Clinic Excellence & Performance
Collaborate with Regional Managers and Practice Managers to support clinic performance and team accountability Build a scalable training support model for clinic openings and ongoing performance (30/60/90-day touchpoints, refreshers, audits) Conduct regular reviews and audits to identify operational and training gaps, unlocking opportunities for growth and consistency Cross-Functional Leadership
Partner with leadership and department heads to ensure seamless handoffs between Ops, People, Brand, and Clinical teams Act as a strategic partner in innovation—supporting new service launches and process rollouts Serve as the key point of contact for company-wide operational updates, policies, and training initiatives Qualifications
10+ years of experience in multi-unit operations, training, or education—ideally in healthcare, medspa, hospitality, or consumer services Proven track record of scaling operational systems and designing training for diverse roles across functions Strong analytical and problem-solving skills, with fluency in business and performance metrics Strategic thinker with instructional design expertise and operational acumen Exceptional communication and organizational skills; able to make complex ideas simple and actionable Comfortable with ambiguity, fast-growth environments, and competing priorities Bachelor’s degree required; MBA or advanced degree a plus You’ll thrive in this role if you:
Love building structure in high-growth, dynamic environments Balance long-term strategy with hands-on execution Are passionate about elevating both people and systems Enjoy optimizing how things work and making teams more effective Lead with accountability, clarity, and care Apply
Submit your resume outlining your relevant experience and qualifications. We’re excited to see what you can bring to the table. Skin Pharm is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.
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