Digital Consultants LLC
Overview
Help Desk Lead at Digital Consultants LLC. The Help Desk Lead is responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, and Asset Management, supporting a government customer. Responsibilities
The Help Desk Lead shall lead a team of technicians providing broad-based technical support to end-users of networks, systems, and related services. The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment. The Help Desk Lead is required to be onsite at the Fairchild Building in downtown Washington, DC five (5) days per week. Requirements
Clearance
Required (if any): Contractor/Vendor employees performing work may be required to undergo a criminal history check and fingerprinting prior to initiating work. On-site work may require signing a Confidentiality Agreement/ Acknowledgement of Status Agreement. Education
Possess a Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or other relevant discipline or related field. Certifications
Information Technology Infrastructure Library V4 (ITIL 4) certification at time of proposal submission. Industry certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI), or equivalent. Experience
Minimum 5-8 years’ overall experience with increasing responsibilities in information systems management. 3-5 years supervisory experience. Expert working knowledge of ServiceNow. Experience in a quality assurance environment including customer satisfaction tracking, user complaint and monitoring programs, and quality control programs. Excellent written and verbal communication skills, including experience presenting material to senior Government officials. Experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub-Contractors). Equity and Accessibility
Digital Consultants is committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age, disability, Veterans status or any other protected characteristic. We provide reasonable accommodations to individuals who need assistance during any part of the employment process. How to apply or get assistance
If you need assistance navigating Digital Consultants job openings or applying for a position, please contact recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information and let us know how we can assist you. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Location examples include Silver Spring, MD; Washington, DC; Arlington, VA with salary ranges typically around $60,000.00–$158,000.00 depending on role and experience. Note: This profile may include additional related positions such as Help Desk Lead III (Senior), MAC System Administrator, Senior IT Help Desk Specialist, and Infor Application Security and Support Specialist as part of the same job family. No changes to core job information are intended beyond formatting for clarity.
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Help Desk Lead at Digital Consultants LLC. The Help Desk Lead is responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, and Asset Management, supporting a government customer. Responsibilities
The Help Desk Lead shall lead a team of technicians providing broad-based technical support to end-users of networks, systems, and related services. The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment. The Help Desk Lead is required to be onsite at the Fairchild Building in downtown Washington, DC five (5) days per week. Requirements
Clearance
Required (if any): Contractor/Vendor employees performing work may be required to undergo a criminal history check and fingerprinting prior to initiating work. On-site work may require signing a Confidentiality Agreement/ Acknowledgement of Status Agreement. Education
Possess a Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or other relevant discipline or related field. Certifications
Information Technology Infrastructure Library V4 (ITIL 4) certification at time of proposal submission. Industry certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI), or equivalent. Experience
Minimum 5-8 years’ overall experience with increasing responsibilities in information systems management. 3-5 years supervisory experience. Expert working knowledge of ServiceNow. Experience in a quality assurance environment including customer satisfaction tracking, user complaint and monitoring programs, and quality control programs. Excellent written and verbal communication skills, including experience presenting material to senior Government officials. Experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub-Contractors). Equity and Accessibility
Digital Consultants is committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age, disability, Veterans status or any other protected characteristic. We provide reasonable accommodations to individuals who need assistance during any part of the employment process. How to apply or get assistance
If you need assistance navigating Digital Consultants job openings or applying for a position, please contact recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information and let us know how we can assist you. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Location examples include Silver Spring, MD; Washington, DC; Arlington, VA with salary ranges typically around $60,000.00–$158,000.00 depending on role and experience. Note: This profile may include additional related positions such as Help Desk Lead III (Senior), MAC System Administrator, Senior IT Help Desk Specialist, and Infor Application Security and Support Specialist as part of the same job family. No changes to core job information are intended beyond formatting for clarity.
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