Lumafield
Overview
Lumafield is seeking a Customer Success Manager (CSM) with deep knowledge of the medical devices manufacturing space to drive customer outcomes and revenue growth for Lumafield’s industry changing products. The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products. Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute mutual customer success plans, and drive net revenue retention through strategic account growth. This role requires technical depth to understand CT scanning workflows, engineering analyses, and manufacturing processes, as well as the business acumen to translate technical success into quantifiable business value. About Lumafield: Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. We decided to upgrade it by providing tools and AI-driven insights that reveal problems and quantify impact. We started with industrial CT scanning to rapidly inspect essential components non-destructively, and rebuilt the system end-to-end to make advanced manufacturing tech more accessible to every industry. Lumafield is headquartered in Cambridge, MA, with an office in San Francisco, CA. What you’ll do: Serve as the primary point of contact and trusted advisor for customer accounts, coordinating cross-functional collaboration across Solutions Engineering, Sales, Marketing, Product, and Finance Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services Proactively manage renewals and mitigate churn risk Identify upsell, cross-sell, and new use case opportunities to drive expansion Build strong customer relationships through business reviews, success/goal planning, product roadmap reviews, and adoption check-ins Help build and improve a scalable customer success function with data-driven decision making and standard processes and playbooks About you: Engineering B.S. degree or equivalent technical experience 6+ years of client-facing experience in account management, consulting, or program management, including work in industrial sectors such as tooling, equipment, discrete manufacturing, automotive, or aerospace/defense Understanding of business models, manufacturing processes, and quality control in medical device product development, clinical trials, and manufacturing Excellent verbal and written communication, effective across organizational levels Ability to independently create and deliver executive-level presentations Familiarity with manufacturing processes Highly organized and capable of thriving in a rapidly scaling startup environment Lumafield offers competitive cash and equity compensation, plus benefits including a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, and company-wide events. EEO Statement:
Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills. No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital or domestic partner status, sexual orientation, gender identity, disability, genetic information, or veteran status. We encourage you to apply if you’re excited about our technology and the opportunity, even if you don’t meet every listed requirement.
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Lumafield is seeking a Customer Success Manager (CSM) with deep knowledge of the medical devices manufacturing space to drive customer outcomes and revenue growth for Lumafield’s industry changing products. The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products. Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute mutual customer success plans, and drive net revenue retention through strategic account growth. This role requires technical depth to understand CT scanning workflows, engineering analyses, and manufacturing processes, as well as the business acumen to translate technical success into quantifiable business value. About Lumafield: Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. We decided to upgrade it by providing tools and AI-driven insights that reveal problems and quantify impact. We started with industrial CT scanning to rapidly inspect essential components non-destructively, and rebuilt the system end-to-end to make advanced manufacturing tech more accessible to every industry. Lumafield is headquartered in Cambridge, MA, with an office in San Francisco, CA. What you’ll do: Serve as the primary point of contact and trusted advisor for customer accounts, coordinating cross-functional collaboration across Solutions Engineering, Sales, Marketing, Product, and Finance Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services Proactively manage renewals and mitigate churn risk Identify upsell, cross-sell, and new use case opportunities to drive expansion Build strong customer relationships through business reviews, success/goal planning, product roadmap reviews, and adoption check-ins Help build and improve a scalable customer success function with data-driven decision making and standard processes and playbooks About you: Engineering B.S. degree or equivalent technical experience 6+ years of client-facing experience in account management, consulting, or program management, including work in industrial sectors such as tooling, equipment, discrete manufacturing, automotive, or aerospace/defense Understanding of business models, manufacturing processes, and quality control in medical device product development, clinical trials, and manufacturing Excellent verbal and written communication, effective across organizational levels Ability to independently create and deliver executive-level presentations Familiarity with manufacturing processes Highly organized and capable of thriving in a rapidly scaling startup environment Lumafield offers competitive cash and equity compensation, plus benefits including a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, and company-wide events. EEO Statement:
Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills. No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital or domestic partner status, sexual orientation, gender identity, disability, genetic information, or veteran status. We encourage you to apply if you’re excited about our technology and the opportunity, even if you don’t meet every listed requirement.
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