Papa John's International
Overview
Job Summary The Director of Operations leads a team of General Managers for corporate restaurant operations within an area of 6-10 restaurants in the Atlanta metro area. Responsibilities include people development, product quality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John’s culture. Responsible for the execution of all company policies, procedures, programs, and systems; ensures compliance with all federal, state, and local laws and ethical business practices. Leads management supervision of corporate restaurant operations within a specific market, ensuring people development, product quality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John’s culture. Responsible for the execution of all Company policies, procedures, programs, and systems; ensures compliance with all federal, state, and local laws and ethical business practices.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. Duties and Responsibilities
Demonstrate exemplary managerial and operations skills including producing a quality product and ensuring safe speed of service; adhere to and ensure compliance with Papa John’s policies, practices, and procedures by utilizing company resources, scheduling, deploying and managing training, providing resources, and regularly visiting their restaurants; monitor proper delivery market sizes; stay current on operational changes, deploying changes using market resources; develop strong working relationships with corporate departments and operations teams; deploy new product training; provide quality customer service to build and maintain a customer base; create and participate in customer-oriented programs and maintain a strong presence in the community; professionally and promptly respond to customer concerns or issues, including those received through the Customer Opportunity Desk; ensure appropriate and timely resolution of customer concerns or issues; solicit customer feedback, share feedback with the team, and use feedback to improve restaurant operations and build brand loyalty.
Set the tone for a high performing, positive, and quality-focused market by recruiting, developing, rewarding, and retaining the best operations leaders in the industry; maintain adequate staffing levels; communicate performance expectations and conduct performance reviews; document performance issues and take appropriate disciplinary action, up to and including termination; coach and develop team members by assessing development markets and establishing development plans and succession planning.
Identify new opportunities for sales growth and create a vision for the market’s direction; implement effective targeted marketing and corporate development strategies to meet or exceed financial and business objectives; support market and company direction; monitor the execution of plans and adjust as necessary.
Oversee financial goals through effective use of discretionary budgets, investments, and expenditures; participate in marketing co-ops; evaluate operations’ profitability and effectiveness by creating and analyzing reports, key measures, trends, budgets, comparables, manpower assessments, and calendars to plan ongoing strategies; perform market planning and lead real estate development efforts; analyze new building, relocation, and remodeling needs; work with corporate to approve sites according to market needs and site analysis; maintain good relationships with landlords; set and oversee budget.
Education, Experience & Certifications
High School Diploma or GED required; College degree preferred
Three to five years progressive management experience required
Three (3) years in multi-unit management preferred
Successful track record in management with Papa John’s preferred
Serv-safe/Local or State Food Service Certification preferred
Travel required
Functional Skills
Analytical Skills: effectively use data to generate insights for operations excellence
Planning & Prioritization: highest impact, highest value
Financial & Business Acumen
Communicates Effectively and Candidly
Problem Solving: ability to use rigorous logic to solve problems with innovative, effective solutions
Process Improvement: strive to continually improve
Ability to build and leverage talent
Ability to work in a challenging, fast-paced environment and adapt to new situations
Ability to effectively communicate, inform, and influence senior leaders
Ability to work cross-functionally on multiple initiatives with a proven record of advancing projects
Our Values
EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
DO THE RIGHT THING – Integrity, Character and Community
PEOPLE FIRST – Customer and Team member Focus
INNOVATE TO WIN – Think Differently and Lead Change
HAVE FUN – It’s Pizza, It Has To Be Fun!
Our Core Competencies
CUSTOMER FOCUSED - Put the customer’s needs first
RESULTS DRIVEN – Commit to achieving objectives
INNOVATIVE MINDSET – Open to new ideas and ways of doing business
STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking
COLLABORATION – Work together in the most effective way
Papa John’s is an equal opportunity employer.
It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service, protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.
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Job Summary The Director of Operations leads a team of General Managers for corporate restaurant operations within an area of 6-10 restaurants in the Atlanta metro area. Responsibilities include people development, product quality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John’s culture. Responsible for the execution of all company policies, procedures, programs, and systems; ensures compliance with all federal, state, and local laws and ethical business practices. Leads management supervision of corporate restaurant operations within a specific market, ensuring people development, product quality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John’s culture. Responsible for the execution of all Company policies, procedures, programs, and systems; ensures compliance with all federal, state, and local laws and ethical business practices.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. Duties and Responsibilities
Demonstrate exemplary managerial and operations skills including producing a quality product and ensuring safe speed of service; adhere to and ensure compliance with Papa John’s policies, practices, and procedures by utilizing company resources, scheduling, deploying and managing training, providing resources, and regularly visiting their restaurants; monitor proper delivery market sizes; stay current on operational changes, deploying changes using market resources; develop strong working relationships with corporate departments and operations teams; deploy new product training; provide quality customer service to build and maintain a customer base; create and participate in customer-oriented programs and maintain a strong presence in the community; professionally and promptly respond to customer concerns or issues, including those received through the Customer Opportunity Desk; ensure appropriate and timely resolution of customer concerns or issues; solicit customer feedback, share feedback with the team, and use feedback to improve restaurant operations and build brand loyalty.
Set the tone for a high performing, positive, and quality-focused market by recruiting, developing, rewarding, and retaining the best operations leaders in the industry; maintain adequate staffing levels; communicate performance expectations and conduct performance reviews; document performance issues and take appropriate disciplinary action, up to and including termination; coach and develop team members by assessing development markets and establishing development plans and succession planning.
Identify new opportunities for sales growth and create a vision for the market’s direction; implement effective targeted marketing and corporate development strategies to meet or exceed financial and business objectives; support market and company direction; monitor the execution of plans and adjust as necessary.
Oversee financial goals through effective use of discretionary budgets, investments, and expenditures; participate in marketing co-ops; evaluate operations’ profitability and effectiveness by creating and analyzing reports, key measures, trends, budgets, comparables, manpower assessments, and calendars to plan ongoing strategies; perform market planning and lead real estate development efforts; analyze new building, relocation, and remodeling needs; work with corporate to approve sites according to market needs and site analysis; maintain good relationships with landlords; set and oversee budget.
Education, Experience & Certifications
High School Diploma or GED required; College degree preferred
Three to five years progressive management experience required
Three (3) years in multi-unit management preferred
Successful track record in management with Papa John’s preferred
Serv-safe/Local or State Food Service Certification preferred
Travel required
Functional Skills
Analytical Skills: effectively use data to generate insights for operations excellence
Planning & Prioritization: highest impact, highest value
Financial & Business Acumen
Communicates Effectively and Candidly
Problem Solving: ability to use rigorous logic to solve problems with innovative, effective solutions
Process Improvement: strive to continually improve
Ability to build and leverage talent
Ability to work in a challenging, fast-paced environment and adapt to new situations
Ability to effectively communicate, inform, and influence senior leaders
Ability to work cross-functionally on multiple initiatives with a proven record of advancing projects
Our Values
EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
DO THE RIGHT THING – Integrity, Character and Community
PEOPLE FIRST – Customer and Team member Focus
INNOVATE TO WIN – Think Differently and Lead Change
HAVE FUN – It’s Pizza, It Has To Be Fun!
Our Core Competencies
CUSTOMER FOCUSED - Put the customer’s needs first
RESULTS DRIVEN – Commit to achieving objectives
INNOVATIVE MINDSET – Open to new ideas and ways of doing business
STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking
COLLABORATION – Work together in the most effective way
Papa John’s is an equal opportunity employer.
It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service, protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.
#J-18808-Ljbffr