Partners Bank
Digital Banking Specialist
Department:
Operations Reports to:
AVP, Digital Banking Manager Supervises:
N/A Status:
Full-Time / Non-Exempt / On-site Only About Partners Bank:
Partners Bank is a dynamic and growing community bank committed to providing exceptional service in the financial industry. We value our employees and offer competitive compensation and comprehensive benefits. We are dedicated to fostering a supportive work environment that encourages growth and flexibility. Role Overview: Deliver outstanding customer service and support across all digital banking platforms. Promptly address customer inquiries related to online banking, mobile deposits, cards, and ATMs. Conduct routine maintenance, perform fraud monitoring, and resolve discrepancies involving electronic transactions. Handle a variety of administrative tasks to ensure smooth departmental operations. Thrive in a fast-paced work environment while consistently meeting deadlines. Key Qualifications: 1-2 years of experience in the financial sector, preferably with Customer Service Representative knowledge. Proven experience in assisting both internal and external customers with digital banking inquiries. Willingness to attend training sessions on digital banking regulations, including Error Resolution and ACH processing. Proficient with Microsoft Office Suite (Excel, Word, Email) and capable of learning new software applications quickly. Exceptional organizational skills and ability to multitask effectively. Strong customer service and communication skills are essential. Effective problem-solving skills, attention to detail, and ability to work autonomously. A collaborative team player mindset. Primary Responsibilities: Provide top-notch support to online banking customers via phone, email, and instant chat. Assist with Cash Management services, Remote Deposit Capture, and Mobile check deposits. Monitor online banking transactions for any suspicious activities using bank tools. Complete daily maintenance and monitoring tasks related to all Digital Banking products. Support customers and staff with eStatement and Bill Pay enrollment and troubleshooting. Oversee the online new account process ensuring compliance with Customer Identification and Customer Due Diligence regulations. Help with ATM and Debit card services, including reorders, limit adjustments, and PIN resets. Manage card inventory, track lost cards, and oversee returned mail analysis. Lead the card dispute process and address card compromise incidents in compliance with Regulation E. Assist in implementing new digital banking products and services, including training sessions for staff. Understand Digital Banking operations and procedures thoroughly. Accurately manage CDARs and ICS funds transfers. Collaborate with the Accounting Department for GL account reconciliation. Help formalize processes and procedures within the Digital Banking Department. Provide backup support to the Deposit Services and Cash Management departments. Take on additional responsibilities as required. This job description outlines the essential functions and qualifications for the Digital Banking Specialist role. It is not exhaustive and may be subject to modifications to accommodate reasonable disabilities. This document does not constitute a contract. To apply or learn more about our generous benefits, visit our careers page.
Operations Reports to:
AVP, Digital Banking Manager Supervises:
N/A Status:
Full-Time / Non-Exempt / On-site Only About Partners Bank:
Partners Bank is a dynamic and growing community bank committed to providing exceptional service in the financial industry. We value our employees and offer competitive compensation and comprehensive benefits. We are dedicated to fostering a supportive work environment that encourages growth and flexibility. Role Overview: Deliver outstanding customer service and support across all digital banking platforms. Promptly address customer inquiries related to online banking, mobile deposits, cards, and ATMs. Conduct routine maintenance, perform fraud monitoring, and resolve discrepancies involving electronic transactions. Handle a variety of administrative tasks to ensure smooth departmental operations. Thrive in a fast-paced work environment while consistently meeting deadlines. Key Qualifications: 1-2 years of experience in the financial sector, preferably with Customer Service Representative knowledge. Proven experience in assisting both internal and external customers with digital banking inquiries. Willingness to attend training sessions on digital banking regulations, including Error Resolution and ACH processing. Proficient with Microsoft Office Suite (Excel, Word, Email) and capable of learning new software applications quickly. Exceptional organizational skills and ability to multitask effectively. Strong customer service and communication skills are essential. Effective problem-solving skills, attention to detail, and ability to work autonomously. A collaborative team player mindset. Primary Responsibilities: Provide top-notch support to online banking customers via phone, email, and instant chat. Assist with Cash Management services, Remote Deposit Capture, and Mobile check deposits. Monitor online banking transactions for any suspicious activities using bank tools. Complete daily maintenance and monitoring tasks related to all Digital Banking products. Support customers and staff with eStatement and Bill Pay enrollment and troubleshooting. Oversee the online new account process ensuring compliance with Customer Identification and Customer Due Diligence regulations. Help with ATM and Debit card services, including reorders, limit adjustments, and PIN resets. Manage card inventory, track lost cards, and oversee returned mail analysis. Lead the card dispute process and address card compromise incidents in compliance with Regulation E. Assist in implementing new digital banking products and services, including training sessions for staff. Understand Digital Banking operations and procedures thoroughly. Accurately manage CDARs and ICS funds transfers. Collaborate with the Accounting Department for GL account reconciliation. Help formalize processes and procedures within the Digital Banking Department. Provide backup support to the Deposit Services and Cash Management departments. Take on additional responsibilities as required. This job description outlines the essential functions and qualifications for the Digital Banking Specialist role. It is not exhaustive and may be subject to modifications to accommodate reasonable disabilities. This document does not constitute a contract. To apply or learn more about our generous benefits, visit our careers page.