Mass Markets is hiring: Human Resources Administrator in Las Cruces

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a skilled and experienced Human Resource Administrator to help drive and support our people initiatives. In this role, you will collaborate closely with leadership to deliver internal HR support and contribute to the continuous improvement of HR processes. The ideal candidate is a dynamic public speaker, personable, creative, dependable, and demonstrates a strong work ethic. Prior experience in call center operations or client services is highly desirable. This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. They will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals who can identify problems and drive solutions.

Key Responsibilities

• Minimum 1 year of experience in HR administration
• Some undergraduate education required
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Effective conflict resolution and time management skills
• Strong presentation skills, both written and verbal
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Capable of prioritizing tasks and meeting deadlines efficiently

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

• Minimum 1 year of experience in HR administration
• Some undergraduate education required
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Effective conflict resolution and time management skills
• Strong presentation skills, both written and verbal
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Capable of prioritizing tasks and meeting deadlines efficiently

Preferred Qualifications

• Experience in military, government (local, state, or federal) settings
• Background in contact center environments
• Degree from an accredited two- or four-year college or university
• SHRM-SCP or equivalent HR certification

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We offer benefits that go beyond a paycheck, including:

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards: Contests with cash bonuses and prizes
• Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days; MEC medical plans after 30 days (options vary by location)
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance: Accident and critical illness
• Career Growth: Focus on internal promotions
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Compensation & Benefits That Fit Your Life

MCI tailors offerings to fit the needs of our diverse team. Benefits may vary by geography, but the core commitment remains the same: rewarding effort and providing growth opportunities.

If you’re ready to join a company that recognizes your contributions and supports your growth, apply today!

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. May move about the office to accomplish tasks and lift up to 40 pounds.

Conditions of Employment

All MCI Locations: Must be authorized to work in the country where the job is based.

Position-specific: Willing to submit to up to a LEVEL II background and/or security investigation with a fingerprint. Drug screening may be required. Job offers contingent on these results.

Reasonable Accommodation

We provide reasonable accommodations as required by the ADA. If needed, contact Human Resources.

Equal Opportunity Employer

All aspects of employment at MCI are based on merit and qualifications. We are an equal opportunity employer and do not discriminate. We will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

About MCI

MCI helps customers take on CX and DX challenges through industry-leading solutions. We are a holding company for a diverse lineup of tech-enabled business services, including BPO, IT services, and staffing. MCI employs 10,000+ individuals across multiple brands and locations.

The employer reserves the right to revise this job description at any time. This description is not an employment contract and either party may terminate employment at any time for any reason.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Human Resources
• Industries: IT Services and IT Consulting