Call Center Representative Job at CornerStone Staffing in Fort Worth

CornerStone Staffing is hiring qualified professionals for a

Call Center Customer Service Representative role from home in the Fort Worth area.

Seeking a long-term opportunity? Apply now!

Call Center – Bilingual Customer Service Representative

Location Fort Worth, TX | Remote-US (Must Reside in Tarrant County)

COMPENSATION & SCHEDULE

• $15/hr

• Monday–Friday, 12:30pm to 9pm CST (Training 12:30PM to 5:30PM CST)

• W2, Full-Time

ROLE IMPACT

This remote call center role supports large-scale outreach efforts by handling high-volume outbound calls with professionalism and accuracy. Success is defined by your ability to follow scripts, document responses precisely, and deliver service in both English and Spanish. Your contribution directly supports business intelligence and customer retention.

KEY RESPONSIBILITIES

• Handle a high volume of outbound calls in English and Spanish using approved scripts

• Accurately record and code responses in internal systems

• Resolve customer inquiries with professionalism and attention to detail

• Maintain and update accurate customer records

• Adapt to workflow and call volume changes while meeting quality standards

MINIMUM QUALIFICATIONS

• High School Diploma or GED required

• 3+ years of customer service experience

• 2+ years of call center experience

• Fluent in both English and Spanish

• Minimum 35 WPM typing speed

CORE TOOLS & SYSTEMS

• Call center platforms (auto-dialers, CRM)

• Microsoft Office Suite (Outlook, Excel)

• Stable home internet (speed test required)

PREFERRED SKILLS

• Experience with outbound scripted calling

• Familiarity with response coding or survey tools

• Comfortable in a performance-driven environment

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

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