Michigan Staffing
Desktop Support Level 2 Technician
On a typical day, the Desktop Support Level 2 technician begins by reviewing the work log to prioritize tasks and coordinate with the support center. The role is fully onsite and involves fielding support calls, visiting classrooms and staff areas to troubleshoot and resolve end-user issues, and replacing equipment as needed. Technicians proactively reach out to users to schedule computer swaps, perform room checks to ensure technology is clean and functional, and maintain classroom systems including projectors, displays, and switchers. Strong communication is essential, as the role requires drafting clear, professional emails and reminders. All support activity is tracked through the TeamDynamix ticketing system, and the technician is expected to manage their queue efficiently while maintaining a high level of customer service. Skills and Requirements: Experience troubleshooting software: Microsoft Suite, CAD, Adobe, SCEM, Windows 10, and Windows 11 Experience troubleshooting hardware: Dell, HP, or equivalent; Canon printer devices; HP infrastructure (large-scale) Proficient in ticketing systems: TeamDynamix preferred Troubleshooting/fixing mindset Horizon app stack creation Classroom or higher education support experience Familiarity with Extron systems VDI environment experience (including maintenance and support) We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
On a typical day, the Desktop Support Level 2 technician begins by reviewing the work log to prioritize tasks and coordinate with the support center. The role is fully onsite and involves fielding support calls, visiting classrooms and staff areas to troubleshoot and resolve end-user issues, and replacing equipment as needed. Technicians proactively reach out to users to schedule computer swaps, perform room checks to ensure technology is clean and functional, and maintain classroom systems including projectors, displays, and switchers. Strong communication is essential, as the role requires drafting clear, professional emails and reminders. All support activity is tracked through the TeamDynamix ticketing system, and the technician is expected to manage their queue efficiently while maintaining a high level of customer service. Skills and Requirements: Experience troubleshooting software: Microsoft Suite, CAD, Adobe, SCEM, Windows 10, and Windows 11 Experience troubleshooting hardware: Dell, HP, or equivalent; Canon printer devices; HP infrastructure (large-scale) Proficient in ticketing systems: TeamDynamix preferred Troubleshooting/fixing mindset Horizon app stack creation Classroom or higher education support experience Familiarity with Extron systems VDI environment experience (including maintenance and support) We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.