North Carolina Staffing
Technical Support Analyst
North Carolina Staffing, Charlotte, North Carolina, United States, 28245
Technical Support Analyst
TEKsystems is looking for a Technical Support Analyst for one of our top clients in the Charlotte, NC area in a fast-paced environment. They offer stability, growth, updated technology, and more. See the top skills and job description below. Top Skills
5-10 years of Desktop Support Windows 10/11, Active Directory, and Office 365 Hardware support like laptops, desktops, printers, mobile devices White Glove Support Experience Job Duties
Our client is looking for a Technical Support Analyst to work in a fast-paced manufacturing environment. This Desktop technician will be supporting deployments of the hardware, password resets, break/fix on hardware, upgrading software, workstation setups, and more. They will be supporting applications as well as interfacing with other teams. Networking troubleshooting as well. Reimaging experience is a must as well. They will work with Windows computers, printers, and more. They will also be providing white glove support as well with many executives. Act as a point of contact for all aspects of technical support for the Charlotte office and other locations across the US and abroad Provide "white glove" service to your customers, while meeting or exceeding set SLAs Perform deployments of laptops and desktops, monitors, peripherals, and other hardware; perform installation and maintenance of internal and external software applications, and operating systems Will be responsible for onboarding and offboarding personnel efforts, as well as new hire orientations and following support Utilize ticket management system to record, update, and resolve Incidents and Service Requests Troubleshoot video conferencing issues, local and remote Create KB Articles and other technical documentation Participate and/or lead multiple simultaneous small or medium-scale projects (e.g. coordination of office move-ins, user relocations, large user onboarding with M&A transactions) Collaborate and consult with key technical experts, larger ET team, and external service providers to resolve complex technical issues and achieve goals Conduct regular meetings with stakeholders and service providers to discuss performance and address issues Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully onsite position in Charlotte, NC. Application Deadline
This position is anticipated to close on Sep 19, 2025. About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
TEKsystems is looking for a Technical Support Analyst for one of our top clients in the Charlotte, NC area in a fast-paced environment. They offer stability, growth, updated technology, and more. See the top skills and job description below. Top Skills
5-10 years of Desktop Support Windows 10/11, Active Directory, and Office 365 Hardware support like laptops, desktops, printers, mobile devices White Glove Support Experience Job Duties
Our client is looking for a Technical Support Analyst to work in a fast-paced manufacturing environment. This Desktop technician will be supporting deployments of the hardware, password resets, break/fix on hardware, upgrading software, workstation setups, and more. They will be supporting applications as well as interfacing with other teams. Networking troubleshooting as well. Reimaging experience is a must as well. They will work with Windows computers, printers, and more. They will also be providing white glove support as well with many executives. Act as a point of contact for all aspects of technical support for the Charlotte office and other locations across the US and abroad Provide "white glove" service to your customers, while meeting or exceeding set SLAs Perform deployments of laptops and desktops, monitors, peripherals, and other hardware; perform installation and maintenance of internal and external software applications, and operating systems Will be responsible for onboarding and offboarding personnel efforts, as well as new hire orientations and following support Utilize ticket management system to record, update, and resolve Incidents and Service Requests Troubleshoot video conferencing issues, local and remote Create KB Articles and other technical documentation Participate and/or lead multiple simultaneous small or medium-scale projects (e.g. coordination of office move-ins, user relocations, large user onboarding with M&A transactions) Collaborate and consult with key technical experts, larger ET team, and external service providers to resolve complex technical issues and achieve goals Conduct regular meetings with stakeholders and service providers to discuss performance and address issues Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully onsite position in Charlotte, NC. Application Deadline
This position is anticipated to close on Sep 19, 2025. About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.