Veterans Staffing
Senior Field Service Support Engineer (FSSE)
Arcticom, LLC, a company within the BSNC family is currently seeking a qualified Senior, Field Service Support Engineer (FSSE) to support our United States Marine Corps customers. The FSSE will be a lead Team Arcticom representative engaging Marine Corps units to address Storage Retrieval Automated Tracking Integrated System (STRATIS) requirements, identify user issues, serve as a collaboration element between Marines and software developers, support software functionality/capability development, new functionality implementation (function release support, training, troubleshooting, etc.), and develop effective working relationships with key Marine Corps personnel. Essential Duties and Responsibilities: Provide Product Owner and team members with analysis, surveys, and data gathering. Provide Product Owner and team members with day-to-day corporate knowledge of processes (advising) and responsibilities of Marine Corps transportation and supply ordering processes and related IT systems. Collaborate with other FSSEs, Subject Matter Experts (SME) and system users in data gathering, business processes, and User Acceptance Testing. Provide input to system documentation. Provide input to software functionality test scenarios. Responsible for attending and participating in daily team meetings, executing the assigned workload, and working within project management tools i.e., JIRA, Confluence, Microsoft 365 Suite, Microsoft Project, etc. Learn and/or continued development in Agile Scrum Methodology. Qualifications - Experience, Education and Certification: Required (Minimum Necessary) Qualifications: 8+ years' experience in the applicable field of Marine Corps logistics. 5+ years' experience using/managing STRATIS. Bachelor's degree or advanced certification. Knowledge, Skills, Abilities, and Other Characteristics: Positive, professional, team player attitude willing to develop sound working relationships with customers and/or other Team Arcticom members. Experience, training and/or desire to learn and develop expertise in Agile Scrum methodologies as well as Software Development processes. Strong work ethic and ability to self-motivate. Ability to organize and prioritize work in a fast-paced, changing environment. Excellent verbal and written communication skills to interact and communicate with individuals at all levels of the organization. Ability to research and effectively prepare training materials as needed. Preferred: Knowledge of and experience with Marine Corps logistics business processes and associated IT systems, preferably Common Logistics Command and Control System (CLC2S), the Transportation Capacity Planning Tool (TCPT), and the Storage Retrieval Automated Tracking Integrated System (STRATIS).
Arcticom, LLC, a company within the BSNC family is currently seeking a qualified Senior, Field Service Support Engineer (FSSE) to support our United States Marine Corps customers. The FSSE will be a lead Team Arcticom representative engaging Marine Corps units to address Storage Retrieval Automated Tracking Integrated System (STRATIS) requirements, identify user issues, serve as a collaboration element between Marines and software developers, support software functionality/capability development, new functionality implementation (function release support, training, troubleshooting, etc.), and develop effective working relationships with key Marine Corps personnel. Essential Duties and Responsibilities: Provide Product Owner and team members with analysis, surveys, and data gathering. Provide Product Owner and team members with day-to-day corporate knowledge of processes (advising) and responsibilities of Marine Corps transportation and supply ordering processes and related IT systems. Collaborate with other FSSEs, Subject Matter Experts (SME) and system users in data gathering, business processes, and User Acceptance Testing. Provide input to system documentation. Provide input to software functionality test scenarios. Responsible for attending and participating in daily team meetings, executing the assigned workload, and working within project management tools i.e., JIRA, Confluence, Microsoft 365 Suite, Microsoft Project, etc. Learn and/or continued development in Agile Scrum Methodology. Qualifications - Experience, Education and Certification: Required (Minimum Necessary) Qualifications: 8+ years' experience in the applicable field of Marine Corps logistics. 5+ years' experience using/managing STRATIS. Bachelor's degree or advanced certification. Knowledge, Skills, Abilities, and Other Characteristics: Positive, professional, team player attitude willing to develop sound working relationships with customers and/or other Team Arcticom members. Experience, training and/or desire to learn and develop expertise in Agile Scrum methodologies as well as Software Development processes. Strong work ethic and ability to self-motivate. Ability to organize and prioritize work in a fast-paced, changing environment. Excellent verbal and written communication skills to interact and communicate with individuals at all levels of the organization. Ability to research and effectively prepare training materials as needed. Preferred: Knowledge of and experience with Marine Corps logistics business processes and associated IT systems, preferably Common Logistics Command and Control System (CLC2S), the Transportation Capacity Planning Tool (TCPT), and the Storage Retrieval Automated Tracking Integrated System (STRATIS).