Chewy
Overview Join to apply for the
Senior Program Manager - Site Merchandising
role at
Chewy
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Chewy is looking for a
Sr. Program Manager – Segmentation
to join our Site Experience team, based in Boston or Seattle. This is an exciting opportunity to lead a core workstream for the Chewy Site Experience team and deliver personalized, relevant, and consistent experiences across Chewy.com. In this role, you will own the onsite customer segmentation content and merchandising roadmap—driving alignment, execution, and measurable results across the site. You’ll partner closely with teams across Product, CRM, Creative, App, and Analytics to translate lifecycle insights into fit-for-purpose strategies and experiences that reflect where customers are in their journey with Chewy. You’ll be the central point of contact for segmentation progress, ensuring that every initiative is grounded in customer needs, informed by data, and designed to deliver scaled impact. From Homepage tests to targeted content strategies, you’ll help shape how customers experience the warmth, care, and delight of the Chewy brand in every click. Does this sound like you? If so, we would love to hear from you! Come run with the Pack! What You’ll Do
Own and manage the Customer Segmentation initiative roadmap, ensuring all projects, achievements, and deliverables are on track and prioritized to deliver maximum customer and business value. Act as the central hub with the site merchandising team for segmentation progress and alignment, providing clear updates, surfacing risks, and rallying cross-functional partners around shared goals. Collaborate with Product, CRM, Creative, App, and Analytics teams to define and implement strategies informed by customer lifecycle insights and behavioral data. Translate insights into testable briefs and site strategies, ensuring a robust test-and-learn agenda that drives measurable improvements to the customer experience. Oversee segmentation-informed experiments across high-visibility pages (e.g., Homepage, Deals page, Thank You page), from design through execution and analysis. Establish and maintain governance and intake processes to ensure segmentation principles are consistently applied across customer touchpoints. Champion a data-driven approach—partnering with analytics teams to track performance, share findings, and refine strategies. What You’ll Need
Bachelor’s degree in business, marketing, or related field. 5+ years of relevant work experience, including 2+ years in ecommerce or digital program management. Proven track record managing cross-functional programs in a fast-paced, matrixed environment. Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. Excellent written, verbal, and presentation skills, with the ability to influence customers at all levels. Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously. Bonus
Experience with customer segmentation models, personalization strategies, and A/B testing methodologies. Familiarity with analytics tools (Google Analytics, Tableau) and comfort with SQL. Background in site merchandising, digital marketing, customer lifecycle marketing, or product management. Equal Opportunity Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here. Seniority level
Mid-Senior level Employment type
Full-time Job function
Project Management and Information Technology Industries
Retail
#J-18808-Ljbffr
Senior Program Manager - Site Merchandising
role at
Chewy
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Chewy is looking for a
Sr. Program Manager – Segmentation
to join our Site Experience team, based in Boston or Seattle. This is an exciting opportunity to lead a core workstream for the Chewy Site Experience team and deliver personalized, relevant, and consistent experiences across Chewy.com. In this role, you will own the onsite customer segmentation content and merchandising roadmap—driving alignment, execution, and measurable results across the site. You’ll partner closely with teams across Product, CRM, Creative, App, and Analytics to translate lifecycle insights into fit-for-purpose strategies and experiences that reflect where customers are in their journey with Chewy. You’ll be the central point of contact for segmentation progress, ensuring that every initiative is grounded in customer needs, informed by data, and designed to deliver scaled impact. From Homepage tests to targeted content strategies, you’ll help shape how customers experience the warmth, care, and delight of the Chewy brand in every click. Does this sound like you? If so, we would love to hear from you! Come run with the Pack! What You’ll Do
Own and manage the Customer Segmentation initiative roadmap, ensuring all projects, achievements, and deliverables are on track and prioritized to deliver maximum customer and business value. Act as the central hub with the site merchandising team for segmentation progress and alignment, providing clear updates, surfacing risks, and rallying cross-functional partners around shared goals. Collaborate with Product, CRM, Creative, App, and Analytics teams to define and implement strategies informed by customer lifecycle insights and behavioral data. Translate insights into testable briefs and site strategies, ensuring a robust test-and-learn agenda that drives measurable improvements to the customer experience. Oversee segmentation-informed experiments across high-visibility pages (e.g., Homepage, Deals page, Thank You page), from design through execution and analysis. Establish and maintain governance and intake processes to ensure segmentation principles are consistently applied across customer touchpoints. Champion a data-driven approach—partnering with analytics teams to track performance, share findings, and refine strategies. What You’ll Need
Bachelor’s degree in business, marketing, or related field. 5+ years of relevant work experience, including 2+ years in ecommerce or digital program management. Proven track record managing cross-functional programs in a fast-paced, matrixed environment. Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. Excellent written, verbal, and presentation skills, with the ability to influence customers at all levels. Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously. Bonus
Experience with customer segmentation models, personalization strategies, and A/B testing methodologies. Familiarity with analytics tools (Google Analytics, Tableau) and comfort with SQL. Background in site merchandising, digital marketing, customer lifecycle marketing, or product management. Equal Opportunity Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here. Seniority level
Mid-Senior level Employment type
Full-time Job function
Project Management and Information Technology Industries
Retail
#J-18808-Ljbffr