Georgia Staffing
Help Desk Analyst Ii
We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services. Responsibilities: Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance. Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software. Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems. Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events. Perform basic system administration tasks, including user account setup and managing permissions. Assist with network troubleshooting, including device configurations and addressing security concerns. Develop and update IT documentation, including training materials and knowledge base articles. Collaborate with external vendors and escalate complex technical issues when necessary. Requirements: Associate's degree in IT, Computer Science, or a related field, or equivalent relevant experience. Proven experience providing Tier 2 IT support with hands-on troubleshooting expertise in hardware, software, and networking. Strong proficiency in Windows operating systems, Office365 applications, Active Directory, and remote support tools. Familiarity with fundamental networking concepts, including IP addressing and basic troubleshooting techniques. Experience working with audiovisual technologies such as Crestron, Zoom, and Microsoft Teams. Excellent problem-solving abilities and strong communication skills, with a customer-focused approach. Preferred certifications include CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator.
We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services. Responsibilities: Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance. Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software. Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems. Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events. Perform basic system administration tasks, including user account setup and managing permissions. Assist with network troubleshooting, including device configurations and addressing security concerns. Develop and update IT documentation, including training materials and knowledge base articles. Collaborate with external vendors and escalate complex technical issues when necessary. Requirements: Associate's degree in IT, Computer Science, or a related field, or equivalent relevant experience. Proven experience providing Tier 2 IT support with hands-on troubleshooting expertise in hardware, software, and networking. Strong proficiency in Windows operating systems, Office365 applications, Active Directory, and remote support tools. Familiarity with fundamental networking concepts, including IP addressing and basic troubleshooting techniques. Experience working with audiovisual technologies such as Crestron, Zoom, and Microsoft Teams. Excellent problem-solving abilities and strong communication skills, with a customer-focused approach. Preferred certifications include CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator.