Virginia Staffing
Lead Product Manager, Next Best Action Decision Engine
Virginia Staffing, Richmond, Virginia, United States, 23214
Lead Product Manager For Next Best Action Decision Engine
Become a part of our caring community and help us put health first. Humana's Marketing organization is seeking a Lead Product Manager who specializes in Next Best Action (NBA) Decision Engine to join the team working anywhere in the US. Humana is on a mission to deliver simple, personalized, and empathetic health experiences. As the Lead Product Manager for the Next Best Action (NBA) Decision Engine on the MarTech Capabilities team, you will shape the future of marketing through the responsible application of AI, machine learning, and automation. This role will focus on NBA as a capability, not just a platformembedding decisioning logic and personalization rules into key use cases and channels across the member lifecycle utilizing Adobe and custom-built platforms. You will partner across IT, analytics, marketing, legal, and compliance to ensure innovation is both effective and ethical. You'll also collaborate with the Enterprise AI team to evolve governance frameworks and establish reusable components that accelerate AI adoption across marketing teams. Key Role Functions
Define Strategy & Vision Own and evolve the NBA product vision and roadmap in alignment with enterprise growth, retention, and engagement goals Translate strategy into actionable product capabilities, collaborating closely with engineering, data science, and operations teams Design Reusable Capabilities Design NBA as a reusable capability embedded in priority journeysdefining logic templates, triggers, eligibility rules, and prioritization models that can scale across lines of business Collaborate with marketing, clinical, and service design teams to define personalization rules, campaign logic, and success metrics Execute & Deliver Lead cross-functional squads through agile product development, prioritizing backlog based on business impact and member needs Ensure NBA capabilities align with enterprise data governance, privacy, and ethical AI standards Test, Learn & Optimize Establish test-and-learn frameworks to evaluate NBA effectiveness and evolve logic based on member behavior and campaign performance Define and manage product KPIs, monitor performance, and iterate to maximize relevance and ROI of NBA activations Evangelize & Influence Influence and educate senior stakeholders across lines of business to advocate for NBA adoption and integration Serve as a thought leader and internal evangelist for AI-powered decisioning, omnichannel orchestration, and personalization-at-scale Only persons with authorization to work permanently in the U.S. need apply. EEO Use your skills to make an impact Required Qualifications
Bachelor's degree or equivalent related work experience 5+ years of experience in product management, marketing technology, or digital transformation Proven success with AI- or data-driven products, especially in personalization, recommendation engines, or decisioning platforms Strong technical fluency with MarTech stacks, CDPs, NBA engines, and orchestration tools Deep understanding of customer journey orchestration, lifecycle marketing, and real-time personalization Experience managing horizontal, reusable capabilities used across multiple teams or journeysespecially logic engines, rulesets, or templates Experience leading cross-functional teamsincluding data science, engineering, and compliance stakeholdersto integrate personalization engines with enterprise communication platforms (e.g., Adobe Experience Platform, Salesforce Marketing Cloud, or similar) Preferred Qualifications
Experience with NBA or personalization platforms such as PEGA, Salesforce Interaction Studio, Adobe Journey Optimizer, or similar Familiarity with healthcare regulations (e.g., HIPAA) and responsible data usage practices Experience working in highly regulated industries or with enterprise AI governance frameworks Master's degree Additional Information
This role is a 100% remote role anywhere in the US and will primarily operate on Eastern Standard Time business hours. To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial securityboth today and in the future, including: Health benefits effective day 1 Paid time off, holidays, volunteer time and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities Our Hiring Process As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker. Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 09-25-2025 About us Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with
Become a part of our caring community and help us put health first. Humana's Marketing organization is seeking a Lead Product Manager who specializes in Next Best Action (NBA) Decision Engine to join the team working anywhere in the US. Humana is on a mission to deliver simple, personalized, and empathetic health experiences. As the Lead Product Manager for the Next Best Action (NBA) Decision Engine on the MarTech Capabilities team, you will shape the future of marketing through the responsible application of AI, machine learning, and automation. This role will focus on NBA as a capability, not just a platformembedding decisioning logic and personalization rules into key use cases and channels across the member lifecycle utilizing Adobe and custom-built platforms. You will partner across IT, analytics, marketing, legal, and compliance to ensure innovation is both effective and ethical. You'll also collaborate with the Enterprise AI team to evolve governance frameworks and establish reusable components that accelerate AI adoption across marketing teams. Key Role Functions
Define Strategy & Vision Own and evolve the NBA product vision and roadmap in alignment with enterprise growth, retention, and engagement goals Translate strategy into actionable product capabilities, collaborating closely with engineering, data science, and operations teams Design Reusable Capabilities Design NBA as a reusable capability embedded in priority journeysdefining logic templates, triggers, eligibility rules, and prioritization models that can scale across lines of business Collaborate with marketing, clinical, and service design teams to define personalization rules, campaign logic, and success metrics Execute & Deliver Lead cross-functional squads through agile product development, prioritizing backlog based on business impact and member needs Ensure NBA capabilities align with enterprise data governance, privacy, and ethical AI standards Test, Learn & Optimize Establish test-and-learn frameworks to evaluate NBA effectiveness and evolve logic based on member behavior and campaign performance Define and manage product KPIs, monitor performance, and iterate to maximize relevance and ROI of NBA activations Evangelize & Influence Influence and educate senior stakeholders across lines of business to advocate for NBA adoption and integration Serve as a thought leader and internal evangelist for AI-powered decisioning, omnichannel orchestration, and personalization-at-scale Only persons with authorization to work permanently in the U.S. need apply. EEO Use your skills to make an impact Required Qualifications
Bachelor's degree or equivalent related work experience 5+ years of experience in product management, marketing technology, or digital transformation Proven success with AI- or data-driven products, especially in personalization, recommendation engines, or decisioning platforms Strong technical fluency with MarTech stacks, CDPs, NBA engines, and orchestration tools Deep understanding of customer journey orchestration, lifecycle marketing, and real-time personalization Experience managing horizontal, reusable capabilities used across multiple teams or journeysespecially logic engines, rulesets, or templates Experience leading cross-functional teamsincluding data science, engineering, and compliance stakeholdersto integrate personalization engines with enterprise communication platforms (e.g., Adobe Experience Platform, Salesforce Marketing Cloud, or similar) Preferred Qualifications
Experience with NBA or personalization platforms such as PEGA, Salesforce Interaction Studio, Adobe Journey Optimizer, or similar Familiarity with healthcare regulations (e.g., HIPAA) and responsible data usage practices Experience working in highly regulated industries or with enterprise AI governance frameworks Master's degree Additional Information
This role is a 100% remote role anywhere in the US and will primarily operate on Eastern Standard Time business hours. To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial securityboth today and in the future, including: Health benefits effective day 1 Paid time off, holidays, volunteer time and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities Our Hiring Process As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker. Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 09-25-2025 About us Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with