Virginia Staffing
Customer Service Agent - Return Lane
Virginia Staffing, Roanoke, Virginia, United States, 24000
Customer Service Agent
Enterprise Mobility is a leading provider of mobility solutions, offering extensive car rental, carsharing, truck rental, fleet management, and other transportation services. This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The position pays $15.00/hour with the opportunity to earn monthly incentive pay bonuses up to $1,000/month, and is located at the Roanoke-Blacksburg Regional Airport - 5202 Aviation Dr. NW, Roanoke, VA 24012. We offer: Paid time off Employee rental car discounts Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule: Sunday: 9:00am-5:00pm, Monday: 8:00am-4:00pm, Tuesday: 8:00am-12:00pm, Wednesday: 8:00am-2:00pm Responsibilities: Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. Advise and review rental charges; and provide an accurate receipt to the customer. Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue. Inquire about service, satisfaction and document dissatisfaction. Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. Use of proper statement to determine if vehicle is being returned with full tank of gas. Complete a service alert for any mechanical and/or body damage communicated by the customers. Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. Keep lot organized for ease of access and traffic flow. Seek to improve job performance through self-assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Qualifications: Must be at least 18 years old Must have a minimum of 6 months of customer service experience in a fast-paced environment Must have reliable transportation to and from work Must have a valid driver's license with no more than 2 convicted moving violations/speeding tickets in the past 3 years (total points on driving record cannot exceed 8 points) No drug or alcohol related convictions on driving record (DWI/DUI) in the past 3 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.
Enterprise Mobility is a leading provider of mobility solutions, offering extensive car rental, carsharing, truck rental, fleet management, and other transportation services. This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The position pays $15.00/hour with the opportunity to earn monthly incentive pay bonuses up to $1,000/month, and is located at the Roanoke-Blacksburg Regional Airport - 5202 Aviation Dr. NW, Roanoke, VA 24012. We offer: Paid time off Employee rental car discounts Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule: Sunday: 9:00am-5:00pm, Monday: 8:00am-4:00pm, Tuesday: 8:00am-12:00pm, Wednesday: 8:00am-2:00pm Responsibilities: Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. Advise and review rental charges; and provide an accurate receipt to the customer. Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue. Inquire about service, satisfaction and document dissatisfaction. Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. Use of proper statement to determine if vehicle is being returned with full tank of gas. Complete a service alert for any mechanical and/or body damage communicated by the customers. Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. Keep lot organized for ease of access and traffic flow. Seek to improve job performance through self-assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Qualifications: Must be at least 18 years old Must have a minimum of 6 months of customer service experience in a fast-paced environment Must have reliable transportation to and from work Must have a valid driver's license with no more than 2 convicted moving violations/speeding tickets in the past 3 years (total points on driving record cannot exceed 8 points) No drug or alcohol related convictions on driving record (DWI/DUI) in the past 3 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.