Boston Scientific
Customer Care Rep III
This position is primarily responsible for incoming calls and requests from territory reps and regional managers but will also have direct contact with customers and internal personnel. Your responsibilities will include: Will work with the field and operation teams supporting programs including but not limited to the following: Loaner Kit, Delayed Billing, Sales Rep Assigned Inventory (SRAI), Competitive Trade, Technology Consolidation, Sales and Marketing Samples, Patient Assistance, Research and Educational Grants, Drug Studies, Consignment, and Clinical Trials. Work closely with Customers, Sales Reps, Credit, Contracts and Customer Service Reps (CSR) to assist in tracking shipments, obtaining pricing information, handling emergency situations, MRI compatibility, catalogues, and other miscellaneous requests. Will work with the field and operation teams processing returns specific to Sales Support programs, i.e. samples, consignment, delayed billing. Processes demo, trade show and internal requests Responsible for processing iStar requests. iSTAR is the Information Management System used to manage Sales Rep Assigned Inventory (SRAI). Responsible for processing email and fax requests sent to the server (FileNet). Perform duties while meeting expectation set for the availability metrics and accuracy metrics. Perform all duties within the job specific SOP requirements. Assist with special projects Performs other duties as required Required qualifications: 2-4 Years with High School Diploma and/or Equivalent experience, training , or apprenticeships Performs mostly non-routine assignments requiring basic interpretation of established procedures. Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives. Ability to work Monday-Friday from 10:30am-7:00pm Among other requirements, Boston Scientific maintains specific drug testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing requirement is to increase workplace safety in compliance with applicable law. Preferred qualifications: SAP, FileNet P8 and Microsoft Office experience preferred. Experience in BSC Customer Service a plus. Applies thorough knowledge of business concepts, procedures and practices, and a complete understanding of fundamentals in a functional area and working knowledge of other related disciplines.
This position is primarily responsible for incoming calls and requests from territory reps and regional managers but will also have direct contact with customers and internal personnel. Your responsibilities will include: Will work with the field and operation teams supporting programs including but not limited to the following: Loaner Kit, Delayed Billing, Sales Rep Assigned Inventory (SRAI), Competitive Trade, Technology Consolidation, Sales and Marketing Samples, Patient Assistance, Research and Educational Grants, Drug Studies, Consignment, and Clinical Trials. Work closely with Customers, Sales Reps, Credit, Contracts and Customer Service Reps (CSR) to assist in tracking shipments, obtaining pricing information, handling emergency situations, MRI compatibility, catalogues, and other miscellaneous requests. Will work with the field and operation teams processing returns specific to Sales Support programs, i.e. samples, consignment, delayed billing. Processes demo, trade show and internal requests Responsible for processing iStar requests. iSTAR is the Information Management System used to manage Sales Rep Assigned Inventory (SRAI). Responsible for processing email and fax requests sent to the server (FileNet). Perform duties while meeting expectation set for the availability metrics and accuracy metrics. Perform all duties within the job specific SOP requirements. Assist with special projects Performs other duties as required Required qualifications: 2-4 Years with High School Diploma and/or Equivalent experience, training , or apprenticeships Performs mostly non-routine assignments requiring basic interpretation of established procedures. Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives. Ability to work Monday-Friday from 10:30am-7:00pm Among other requirements, Boston Scientific maintains specific drug testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing requirement is to increase workplace safety in compliance with applicable law. Preferred qualifications: SAP, FileNet P8 and Microsoft Office experience preferred. Experience in BSC Customer Service a plus. Applies thorough knowledge of business concepts, procedures and practices, and a complete understanding of fundamentals in a functional area and working knowledge of other related disciplines.