Arizona Staffing
Utilities CX Solutions Architect, Manager
Arizona Staffing, Phoenix, Arizona, United States, 85003
Business Application Consulting Generalist
At PwC, our people in business application consulting specialize in consulting services for a variety of business applications, helping clients optimize operational efficiency. These individuals analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimizing operational efficiency through analysis, implementation, training, and support. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyze and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Utilities CX Solutions team you will lead the implementation of innovative customer experience solutions that drive engagement and satisfaction. As a Manager you will supervise and mentor teams, fostering meaningful client relationships and navigating complex challenges. This role offers the chance to work at the forefront of technology in the utilities sector, leveraging your knowledge to identify opportunities for enhancement and drive impactful change. Responsibilities Cultivate powerful relationships with clients to enhance engagement Identify areas for enhancement within the utilities sector Foster a collaborative team environment focused on excellence Utilize technology to enhance service delivery and client satisfaction What You Must Have Bachelor's Degree 7 years of experience What Sets You Apart Bachelor's Degree in Computer Engineering, Computer Science, Computer and Information Science, Management Information Systems, Information Technology, Engineering preferred Certifications and/or technical implementation experience with applications such as SEW SCM / SmartCX, SEW SMW, Oracle CC&B, SAP IS-U, SAP S/4, CRM applications, etc. Demonstrating technical leadership in enterprise-level applications Managing technical resources and vendor relationships Understanding DevOps and CI/CD methodologies Keeping up with Power and Utilities Industry technology trends Conducting journey mapping and persona creation Facilitating testing and validation of customer experience solutions Working with stakeholders to build technology roadmaps PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
At PwC, our people in business application consulting specialize in consulting services for a variety of business applications, helping clients optimize operational efficiency. These individuals analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimizing operational efficiency through analysis, implementation, training, and support. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyze and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Utilities CX Solutions team you will lead the implementation of innovative customer experience solutions that drive engagement and satisfaction. As a Manager you will supervise and mentor teams, fostering meaningful client relationships and navigating complex challenges. This role offers the chance to work at the forefront of technology in the utilities sector, leveraging your knowledge to identify opportunities for enhancement and drive impactful change. Responsibilities Cultivate powerful relationships with clients to enhance engagement Identify areas for enhancement within the utilities sector Foster a collaborative team environment focused on excellence Utilize technology to enhance service delivery and client satisfaction What You Must Have Bachelor's Degree 7 years of experience What Sets You Apart Bachelor's Degree in Computer Engineering, Computer Science, Computer and Information Science, Management Information Systems, Information Technology, Engineering preferred Certifications and/or technical implementation experience with applications such as SEW SCM / SmartCX, SEW SMW, Oracle CC&B, SAP IS-U, SAP S/4, CRM applications, etc. Demonstrating technical leadership in enterprise-level applications Managing technical resources and vendor relationships Understanding DevOps and CI/CD methodologies Keeping up with Power and Utilities Industry technology trends Conducting journey mapping and persona creation Facilitating testing and validation of customer experience solutions Working with stakeholders to build technology roadmaps PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: