Massachusetts Staffing
Automation Technical Support Professional Intern: 2026
Massachusetts Staffing, Lowell, Massachusetts, United States, 01856
Technical Support Professional Intern
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk. IBM is seeking to hire a Technical Support Professional Intern currently pursuing a degree with a track record of success in one of the following fields: Information Technology, Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration. This is a client facing role that requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME). The candidate must have Problem Determination/Problem Source Identification (PD/PSI) experience. The candidate will communicate action plans to the Client or IBM representative as appropriate. The intern will also work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM), TCP/IP Networking and other Technical Support processes. The candidate must have strong intrapersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment. Strong written and verbal communication skills is a must. English Fluent (verbal and written). Required technical and professional expertise: Knowledge of Unix and Windows platforms Familiarity of networking skills, such as TCP The ability to understand, and troubleshoot, technical issues in an enterprise environment. Logical and critical thinking skills necessary for the understanding of complex environments and issues. Communication and customer focus skills - understand customer problems and articulate current status to customers. Ability to communicate action plans to the client or IBM representative as appropriate. Excellent written and verbal communication skills are essential. Preferred technical and professional experience: Experience in problem analysis by recreating problems and/or utilizing system dumps and traces. Experience in Linux operating systems. Knowledge in Java diagnosis and debugging technologies. Understanding of container technologies, Kubernetes, cloud skills, and networking protocols. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk. IBM is seeking to hire a Technical Support Professional Intern currently pursuing a degree with a track record of success in one of the following fields: Information Technology, Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration. This is a client facing role that requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME). The candidate must have Problem Determination/Problem Source Identification (PD/PSI) experience. The candidate will communicate action plans to the Client or IBM representative as appropriate. The intern will also work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM), TCP/IP Networking and other Technical Support processes. The candidate must have strong intrapersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment. Strong written and verbal communication skills is a must. English Fluent (verbal and written). Required technical and professional expertise: Knowledge of Unix and Windows platforms Familiarity of networking skills, such as TCP The ability to understand, and troubleshoot, technical issues in an enterprise environment. Logical and critical thinking skills necessary for the understanding of complex environments and issues. Communication and customer focus skills - understand customer problems and articulate current status to customers. Ability to communicate action plans to the client or IBM representative as appropriate. Excellent written and verbal communication skills are essential. Preferred technical and professional experience: Experience in problem analysis by recreating problems and/or utilizing system dumps and traces. Experience in Linux operating systems. Knowledge in Java diagnosis and debugging technologies. Understanding of container technologies, Kubernetes, cloud skills, and networking protocols. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.