Elevance Health
Cust Care Rep I-Bilingual (US)
Customer Care Representative - Bilingual Location: Hybrid. This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office: 5959 CORPORATE DR STE 1300, HOUSTON, TX 77036. The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. This position will have on-site training Monday - Friday for the first 24 weeks. Training (16 weeks): 8:00 AM 4:30 PM CST. Posting training (8 weeks) Typically 10:30 AM 7:00 PM PT (some flexibility possible). You must have 100% attendance during the full training period. Start date: 11/3/2025. How you will make an impact: Responds to customer questions via telephone regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Minimum Requirements: Requires a HS diploma or equivalent Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Must be able to pass a validated language test/assessment. Preferred Requirements: High volume inbound call center experience preferred. Automated Customer Service experience preferred. Multi-tasking and data entry experience preferred. Language skills in: Spanish, Russian, Bengali, Cantonese and/or Mandarin are preferred. Previous Medicare/Medicaid experience preferred. Long-term care experience preferred. Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: CUS > Care Reps
Customer Care Representative - Bilingual Location: Hybrid. This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office: 5959 CORPORATE DR STE 1300, HOUSTON, TX 77036. The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. This position will have on-site training Monday - Friday for the first 24 weeks. Training (16 weeks): 8:00 AM 4:30 PM CST. Posting training (8 weeks) Typically 10:30 AM 7:00 PM PT (some flexibility possible). You must have 100% attendance during the full training period. Start date: 11/3/2025. How you will make an impact: Responds to customer questions via telephone regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Minimum Requirements: Requires a HS diploma or equivalent Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Must be able to pass a validated language test/assessment. Preferred Requirements: High volume inbound call center experience preferred. Automated Customer Service experience preferred. Multi-tasking and data entry experience preferred. Language skills in: Spanish, Russian, Bengali, Cantonese and/or Mandarin are preferred. Previous Medicare/Medicaid experience preferred. Long-term care experience preferred. Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: CUS > Care Reps