MAXIMUS
General information
Job Posting Title
Customer Service Representative Healthcare (Part Time)
Date
Monday, August 18, 2025
City
Riverview
State
FL
Country
United States
Working time
Part-time
Description & Requirements Customer Service Representative Healthcare (Part Time) Location: On-site in Riverview or Tampa, FL Hourly Base Pay: $15.61 plus $2,700+ in potential bonuses!? Schedule: Limited-Service Part-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.? ? Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable. Join Maximus as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. Youll play a vital role in helping individuals access essential healthcare serviceswhile gaining valuable, real-world experience along the way. Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday Sunday, 6 a.m. - 10 p.m. ? Pay and Benefits? ? At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.? Competitive Compensation:
Base rate $15.61/hr. + 10% shift differential for evening shifts?
$2,700+ in bonus opportunities, including training completion, referrals and more*??
Tuition Reimbursement - Invest in your ongoing education and development
Work/Life Balance Support: Flexible scheduling options!
Future Planning: 401k with company match?
Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays??
Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs?
Professional Development Opportunities: A supportive environment with career development and promotional opportunities?
Meaningful Work with Impact: No cold calling, sales, or collection calls!
? *Eligibility requirements apply, ask your recruiter for more details? Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses?
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules?
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties?
Job Posting Title
Customer Service Representative Healthcare (Part Time)
Date
Monday, August 18, 2025
City
Riverview
State
FL
Country
United States
Working time
Part-time
Description & Requirements Customer Service Representative Healthcare (Part Time) Location: On-site in Riverview or Tampa, FL Hourly Base Pay: $15.61 plus $2,700+ in potential bonuses!? Schedule: Limited-Service Part-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.? ? Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable. Join Maximus as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. Youll play a vital role in helping individuals access essential healthcare serviceswhile gaining valuable, real-world experience along the way. Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday Sunday, 6 a.m. - 10 p.m. ? Pay and Benefits? ? At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.? Competitive Compensation:
Base rate $15.61/hr. + 10% shift differential for evening shifts?
$2,700+ in bonus opportunities, including training completion, referrals and more*??
Tuition Reimbursement - Invest in your ongoing education and development
Work/Life Balance Support: Flexible scheduling options!
Future Planning: 401k with company match?
Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays??
Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs?
Professional Development Opportunities: A supportive environment with career development and promotional opportunities?
Meaningful Work with Impact: No cold calling, sales, or collection calls!
? *Eligibility requirements apply, ask your recruiter for more details? Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses?
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules?
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties?