Childrens Healthcare Services
Casual Patient Service Coordinator
Childrens Healthcare Services, Saint Paul, Minnesota, United States, 55130
Patient Services Coordinator
The patient services coordinator (PSC) is a pivotal front-line individual who provides exemplary customer service to families, staff and providers, both in-person and by phone. They promote a positive patient and family experience by answering questions, warmly, promptly and correctly. They are responsible for efficient and orderly registration and check-in of patients. Obtains accurate and complete patient demographic, financial information and required consents. The PSC supports patient care in the clinics and provides overall administrative support to their clinical area. The individual is also the clinics technology resource. License/Certification/Registration required? No Education:*High school diploma or equivalent required*Post secondary education preferredExperience:*One year of customer service experience required*One year of medical office setting experience preferred*Knowledge of medical insurance preferredKnowledge/Skills/Abilities:*Exceptional customer service skills*Strong computer skills such as Microsoft word, excel or hospital technology systems*Communicate and interact in respectful and professional manner*Contribute to positive clinic team work environment*Ability to perform front desk clinic functions*HIPAA knowledge and ability to handle confidential information*Demonstrate prompt and reliable attendance*Apply logical thinking to problem solve*Ability to multi-task in a fast-paced work environment
The patient services coordinator (PSC) is a pivotal front-line individual who provides exemplary customer service to families, staff and providers, both in-person and by phone. They promote a positive patient and family experience by answering questions, warmly, promptly and correctly. They are responsible for efficient and orderly registration and check-in of patients. Obtains accurate and complete patient demographic, financial information and required consents. The PSC supports patient care in the clinics and provides overall administrative support to their clinical area. The individual is also the clinics technology resource. License/Certification/Registration required? No Education:*High school diploma or equivalent required*Post secondary education preferredExperience:*One year of customer service experience required*One year of medical office setting experience preferred*Knowledge of medical insurance preferredKnowledge/Skills/Abilities:*Exceptional customer service skills*Strong computer skills such as Microsoft word, excel or hospital technology systems*Communicate and interact in respectful and professional manner*Contribute to positive clinic team work environment*Ability to perform front desk clinic functions*HIPAA knowledge and ability to handle confidential information*Demonstrate prompt and reliable attendance*Apply logical thinking to problem solve*Ability to multi-task in a fast-paced work environment