Veterinary Receptionist Job at Southern Veterinary Partners in Madison

Edinger Surgical Options

At Edinger Surgical Options in Madison, WI, we specialize in advanced orthopedic surgery for dogs and cats, serving as the Midwest's premier veterinary hospital in this field. Our services encompass the treatment of various orthopedic disorders, including hip dysplasia, cruciate ligament tears (TPLO), patellar luxation, muscle and tendon injuries, and osteoarthritis. We are among the select veterinary hospitals in the region offering total hip replacements for dogs. Utilizing arthroscopic surgery and state-of-the-art techniques, we address complex bone fractures, injuries, and deformities with precision. Joining our team means collaborating with board-certified veterinary surgeons and certified veterinary technicians dedicated to improving the lives of our patients. We recognize the strong bond between animals and humans and believe in providing knowledge and emotional support to families, ensuring the best outcomes for both patients and their families. Madison offers a vibrant community with a rich array of attractions. The city boasts the Wisconsin State Capitol, a stunning architectural landmark, and the Henry Vilas Zoo, one of the few free zoos in the country. Nature enthusiasts can explore the Olbrich Botanical Gardens, featuring 16 acres of outdoor gardens and a tropical conservatory. Additionally, the Memorial Union Terrace provides a scenic spot by Lake Mendota, offering live music and local cuisine. If you're seeking to advance your veterinary career in a supportive and dynamic environment, we invite you to consider Edinger Surgical Options. Our commitment to excellence in veterinary surgery, combined with the vibrant community of Madison, makes this an ideal place to grow professionally and enjoy a fulfilling lifestyle.

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian's instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures is preferred.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Pay range of $18.00 - $20.00/hour based on experience

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays) - for eligible positions only

Mission Pet Health offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs

Teladoc- FREE doctor access 24/7

Discounted Veterinary Care

EAP (Employee Assistance Program)

A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth

Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

About Mission Pet Health

Veterinarian-led. People-focused. Pet-obsessed. That's Mission Pet Health in a nutshell! We were founded by veterinarians who believe local practices thrive when autonomy, collaboration, and medical excellence lead the way. That belief still guides everything we dofrom mentorship to medicine to how we support our teammates. Driving our award-winning culture are our WAG values Work Together, Amaze, and Grow which fuel us to drive a tangible, lasting impact for our teams, the communities we serve, and the pets we care for. So, what's in it for you at Mission? Unparalleled opportunities for personal and professional development Benefits that buck the norm of the vet med industry A culture where YOUR well-being comes first We're on a mission to be the greatest veterinary company in the worldand we'd love for YOU to be a part of it! Mission is one of the leading veterinary care organizations in the U.S., formed by the joining together of Southern Veterinary Partners and Mission Veterinary Partners. Our mission is to provide world-class support to hospital teams on a hyper-local basis. Our Home Office teams manage the back-end side of the business so our hospital teams can focus on what matters most the medicine and caring for their patients. We're based in Birmingham, AL, but the heartbeat of Mission is in our 850+ animal hospitals and 20,000+ teammates across the country. Founded on a deep commitment to clinical and operational excellence, we've earned recognition on prestigious workplace ranking lists such as Inc. 5000, U.S. News & World Report, and Newsweek. In fact, in 2024, Newsweek named SVP the #11 Most Loved Workplace in America, marking the company's third consecutive Top 25 ranking.