IDR, Inc.
We are seeking a skilled Senior Business Analyst to enable our clients Go-To-Market and retention teams to improve customer experience and increase customer counts by implementing new products and services, provide operational support, quality assurance, and process improvement to multiple functions across all brands and market regions. If you're looking for an opportunity to work for a rapidly growing company in Houston, TX - APPLY TODAY! Responsibilities:
- Work broadly across multiple processes and systems to become a subject matter expert for Non-Commodity Operations.
- Taking responsibility for delivering expected and timely outcomes.
- Develops deep subject matter expertise in essential operational tools as necessary.
- Monitors vital operational metrics and responds as necessary to ensure consistently superior operational performance.
- Deliver status updates to key stakeholders at regular intervals.
- Identifies issues when they arise, quickly diagnoses root causes, and implements an appropriate solution.
- Designs/implements/manages robust processes and database solutions to support new business and operational activities.
- Evaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processes.
- Continually evaluate the effectiveness of Program Support processes and initiate processes and system improvement and automation activities.
- Develop approach documentation and business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross-functional stakeholders from operations and IT in the review.
- Design, implement, and execute User Acceptance Testing scripts to ensure the successful launch of new capabilities.
- Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development, and project delivery.
- Work closely with the Product Owner to deliver projects, enhancements, and production fixes.
- 7+ years related experience in an Operations/IT/Project Management/Consulting role required
- Experience leading cross-functional team projects from requirements to implementation required
- 6 months of experience in the energy market is required
- Develop and execute scripts using database tools such as Oracle, SQL Server, and/or SaaS
- Experience using data and technology to identify trends/anomalies and drive better decision-making using visualization tools like Power BI
- Proficient in Microsoft Office products (Word, Excel, Visio, PowerPoint, Power BI, and MS Project)
- Bachelor's degree from an accredited college or university is preferred
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
- 27+ Years of Proven Industry Experience in 4 major markets
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row