Cypress HCM
Job Description
Job Description
Call Center Advocate
6-Month Contract to Hire
Location
- Springdale, OH 45246
General Overview
The Call Center Advocates are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Employees are to represent the Bank well by presenting a positive, professional image while meeting or exceeding customer expectations.
Responsibilities
- Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.
- Recognize sales opportunities and refer clients to sales associates
- Remain current on products, services, policies and procedures
- Resolve customer inquiries or issues with respect to any loan product offered by the Bank
- Resolve customer issues through account research and utilization of support materials and resources
- Perform customer account transaction and maintenance activities accurately
- Strive for first contact resolution of customer inquiries, transactions and problem resolution
- Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
Requirements
- Prior Customer Service Experience
- Call Center, Hospitality, Restaurant, Caretaking, and other relevant areas
- Friendly and welcoming presence that demonstrates patience and understanding
- High School Diploma
- Punctual and Reliable
- Work on-site 100% of the time during the contract period
- Once converted to a full-time employee, the role will move to a hybrid work model.
Compensation
- $18/hr (this is firm across the board for all Advocates)