Confidential
Senior Vice President, Customer Success
Confidential, Indianapolis, Indiana, United States, 46201
Senior Vice President, Customer Success
About the Company
Globally recognized provider of IT services & consulting solutions
Industry IT Services and IT Consulting
Type Privately Held
Founded 2018
Employees 5001-10,000
About the Role
The Company is seeking a VP of Customer Success to lead a team of client-obsessed executives in driving revenue growth through the adoption of the company's solutions. The successful candidate will be responsible for fostering strategic partnerships with key client stakeholders, identifying and supporting upselling and cross-selling opportunities, and ensuring that customer success is directly linked to the company's business success. This role requires a proactive approach to client retention, with a focus on reducing churn and managing renewals to maximize growth. The VP will also be instrumental in creating a strong base for client references, improving customer satisfaction, and leading a high-performing team that is dedicated to problem-solving and innovation.
Candidates for the VP of Customer Success role at the company should have a Bachelor's degree in a relevant field and at least 10 years of experience in customer relationship management and stakeholder engagement. The role demands strong leadership and team-building skills, as well as the ability to drive talent acquisition, retention, and skill development. The ideal candidate will be a proactive problem-solver with a customer-centric mindset, capable of anticipating and meeting client needs. Outstanding communication, negotiation, and presentation skills are essential, as is the ability to work collaboratively with internal teams to ensure the best-in-class client support. The VP will be expected to be a role model for internal partnership and to be the voice of the market in driving focus on client needs and opportunities.
Hiring Manager Title CRO
Travel Percent 30%
Functions
Sales/Revenue Account Management/Optimization
About the Company
Globally recognized provider of IT services & consulting solutions
Industry IT Services and IT Consulting
Type Privately Held
Founded 2018
Employees 5001-10,000
About the Role
The Company is seeking a VP of Customer Success to lead a team of client-obsessed executives in driving revenue growth through the adoption of the company's solutions. The successful candidate will be responsible for fostering strategic partnerships with key client stakeholders, identifying and supporting upselling and cross-selling opportunities, and ensuring that customer success is directly linked to the company's business success. This role requires a proactive approach to client retention, with a focus on reducing churn and managing renewals to maximize growth. The VP will also be instrumental in creating a strong base for client references, improving customer satisfaction, and leading a high-performing team that is dedicated to problem-solving and innovation.
Candidates for the VP of Customer Success role at the company should have a Bachelor's degree in a relevant field and at least 10 years of experience in customer relationship management and stakeholder engagement. The role demands strong leadership and team-building skills, as well as the ability to drive talent acquisition, retention, and skill development. The ideal candidate will be a proactive problem-solver with a customer-centric mindset, capable of anticipating and meeting client needs. Outstanding communication, negotiation, and presentation skills are essential, as is the ability to work collaboratively with internal teams to ensure the best-in-class client support. The VP will be expected to be a role model for internal partnership and to be the voice of the market in driving focus on client needs and opportunities.
Hiring Manager Title CRO
Travel Percent 30%
Functions
Sales/Revenue Account Management/Optimization