Insight Global
•Provide first-level technical support to employees and clients via phone, chat, and ServiceNow.•Handle incidents and service requests related to:o Password resetso Software and system issueso Network connectivityo Change inquirieso General IT questions•Troubleshoot hardware and software issues across:o Microsoft Windows OS, macOSo Desktops, laptops, printers, serverso MS Office Suite, MS Exchangeo Vendor-specific platforms•Use remote access tools and admin applications to resolve issues.•Participate in data recovery operations and continuous improvement initiatives.•Follow knowledgebase articles and contribute to documentation updates.•Collaborate actively with team members and other departments via chat channels to prevent silos and promote transparency.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Required Skills & Experience•1+ years of experience in IT support or help desk environment.•Familiarity with ServiceNow or similar ticketing systems.•Strong troubleshooting skills and customer service orientation.•Ability to work independently and communicate effectively in a remote setting.•Experience with remote desktop tools and enterprise IT environments. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.