Medical Receptionist Job at UnitedHealth Group in Prospect

Overview

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

Position

ProHealth Physicians (Prospect Family Medicine) has an immediate opening for a friendly, patient focused, and detail oriented Medical Receptionist to join our team.

Schedule

Schedule (Full-Time): Monday-Friday, typically 8am-4:30pm. May require flexibility to work earlier/later during clinic hours (7:30am-5pm).

Location

Location: 115 Waterbury Rd. Prospect, CT 06712. May be asked to float to local practices in the region for coverage.

Primary Responsibilities

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

Benefits and Pay

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED (or higher)
• 1+ years of customer service or receptionist experience
• Intermediate level of computer proficiency with Microsoft Office

Preferred Qualifications

• Experience working with Epic
• Previous primary care experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are an Equal Employment Opportunity employer and qualified applicants will receive consideration without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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