IT Helpdesk Support Job at Medlytix in Roswell

Medlytix is hiring an End User Support Engineer!

This position devises and executes the solutions for workstation hardware and software issues or for segments of more complex software /hardware problems. The position assists with the installation and support of new and upgraded workstation hardware and software and ensures its integrity and optimal operation. This position assists with recommending, implementing, and documenting new hardware and software solutions that improve the computing experience.

Responsibilities:

• Address user tickets regarding hardware, software, and networking.
• Maintain and deploy various desktop technologies and solutions.
• Upgrade operating systems on machines.
• Troubleshoot and resolve PC issues.
• Analyze and make recommendations for hardware and software
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Help create technical documentation and manuals.
• Support users in a timely manner and ensure daily operational tasks are performed efficiently.
• Diagnose, troubleshoot, and configure equipment including laptops, desktops, tablets, and other devices for end users; this includes hardware and common windows operating systems and applications.
• Inventory Management
• Device Patching / Software Updates
• End User Software Configuration

Qualifications:

• High School diploma or GED required; Bachelor's degree preferred.
• Advanced understanding and experience in installation, configuration and troubleshooting with various desktop operating systems such as Windows 7, Windows 10, & MAC OS s in an enterprise environment.
• Knowledge and experience in installation and configuration of network peripherals such as printers and scanners.
• Experience with advanced virus removals in enterprise environments.
• Strong understanding of computer and peripherals hardware. Ability to diagnose and replace faulty components such as hard drives and RAM.
• Experience with standard Microsoft applications such as Office 2010, 2013, 2016, and Office 365 usage and support.
• Experience in troubleshooting and configuration of mobile devices such as tablets and smart phones for enterprise applications such as corporate email.