MMC Group
Call Center Customer Service Reps Remote
MMC Group, Jersey City, New Jersey, United States, 07390
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Requirements
Customer Service Representative (CSR) - Remote (New Jersey Residents Only)
Pay Rate:
$18.00/hr. | $19.00/hr. for Bilingual (English/Spanish) Location:
Remote - Must reside in the state of New Jersey Employment Type:
Temporary project role Project Focus:
Health Care Open Enrollment Support
About the Role
We are seeking
Customer Service Representatives (CSR)
to support the
New Jersey State Base Exchange (NJ SBE) Project
during the annual
Open Enrollment period . This is a front-line role providing both
contact center support
(inbound/outbound calls) and
back-office support
(data entry, document processing, application updates).
As a CSR, you will guide individuals and families through applying for healthcare coverage, answering inquiries, assisting with application processing, and resolving consumer issues-all while maintaining accuracy, professionalism, and compliance with program standards.
Compensation & Schedule
Pay:
$18.00/hr. | $19.00/hr. bilingual (English/Spanish) Training Schedule:
3 weeks (M-F, 8:00 AM - 4:30 PM EST) Must be on camera for all training and nesting sessions.
Hours of Operation (Open Enrollment, 11/1 - 1/31):
Mon-Fri: 8:00 AM - 8:00 PM EST Sat: 8:00 AM - 5:00 PM EST Sun (last two of OE): 8:00 AM - 5:00 PM EST Final three days of OE: 8:00 AM - 10:00 PM EST One week after OE ends: 8:00 AM - 8:00 PM EST
Non-OE Hours:
Mon-Fri, 8:00 AM - 5:00 PM EST Attendance is critical during training and nesting.
Pre-scheduled absences may result in removal from the project.
Responsibilities
Answer incoming calls from consumers and provide accurate information about health care coverage. Assist individuals and families with new applications, eligibility determinations, plan enrollments, and updates. Document all consumer interactions accurately in the system. Process life event changes, demographic updates, and disenrollment requests. Provide translations and escalate issues as required. Attend meetings and maintain knowledge of all policies, systems, and updates. Perform other duties as assigned. Requirements
Education:
High School Diploma or GED required; Associate's or higher preferred. Experience:
Minimum of 6 months in customer service, call center, or related role. Strong computer and data entry skills. Ability to manage multiple tasks in a fast-paced environment. Strong communication skills (verbal, written, and interpersonal). Prior headset/phone system experience preferred.
Language:
Bilingual English/Spanish strongly preferred (requires assessment). Technical & Home Office Requirements
Bring Your Own Device (BYOD):
Must meet updated technical specifications. Second Monitor:
Required Internet:
Must be a wired ISP (no cellular/hotspot connections). Environment:
Quiet, private workspace free from distractions and background noise. Hiring & Onboarding Process
Candidates must reside in New Jersey (address will be verified). Thorough pre-screening and interviews conducted prior to selection. Participation in a
Real Job Preview (RJP)
is required prior to hiring decision.
Why Join This Project?
This opportunity offers meaningful work helping individuals and families access healthcare coverage while building your customer service and call center experience in a supportive, structured environment.
Apply today if you're ready to make a difference during Open Enrollment!
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Requirements
Customer Service Representative (CSR) - Remote (New Jersey Residents Only)
Pay Rate:
$18.00/hr. | $19.00/hr. for Bilingual (English/Spanish) Location:
Remote - Must reside in the state of New Jersey Employment Type:
Temporary project role Project Focus:
Health Care Open Enrollment Support
About the Role
We are seeking
Customer Service Representatives (CSR)
to support the
New Jersey State Base Exchange (NJ SBE) Project
during the annual
Open Enrollment period . This is a front-line role providing both
contact center support
(inbound/outbound calls) and
back-office support
(data entry, document processing, application updates).
As a CSR, you will guide individuals and families through applying for healthcare coverage, answering inquiries, assisting with application processing, and resolving consumer issues-all while maintaining accuracy, professionalism, and compliance with program standards.
Compensation & Schedule
Pay:
$18.00/hr. | $19.00/hr. bilingual (English/Spanish) Training Schedule:
3 weeks (M-F, 8:00 AM - 4:30 PM EST) Must be on camera for all training and nesting sessions.
Hours of Operation (Open Enrollment, 11/1 - 1/31):
Mon-Fri: 8:00 AM - 8:00 PM EST Sat: 8:00 AM - 5:00 PM EST Sun (last two of OE): 8:00 AM - 5:00 PM EST Final three days of OE: 8:00 AM - 10:00 PM EST One week after OE ends: 8:00 AM - 8:00 PM EST
Non-OE Hours:
Mon-Fri, 8:00 AM - 5:00 PM EST Attendance is critical during training and nesting.
Pre-scheduled absences may result in removal from the project.
Responsibilities
Answer incoming calls from consumers and provide accurate information about health care coverage. Assist individuals and families with new applications, eligibility determinations, plan enrollments, and updates. Document all consumer interactions accurately in the system. Process life event changes, demographic updates, and disenrollment requests. Provide translations and escalate issues as required. Attend meetings and maintain knowledge of all policies, systems, and updates. Perform other duties as assigned. Requirements
Education:
High School Diploma or GED required; Associate's or higher preferred. Experience:
Minimum of 6 months in customer service, call center, or related role. Strong computer and data entry skills. Ability to manage multiple tasks in a fast-paced environment. Strong communication skills (verbal, written, and interpersonal). Prior headset/phone system experience preferred.
Language:
Bilingual English/Spanish strongly preferred (requires assessment). Technical & Home Office Requirements
Bring Your Own Device (BYOD):
Must meet updated technical specifications. Second Monitor:
Required Internet:
Must be a wired ISP (no cellular/hotspot connections). Environment:
Quiet, private workspace free from distractions and background noise. Hiring & Onboarding Process
Candidates must reside in New Jersey (address will be verified). Thorough pre-screening and interviews conducted prior to selection. Participation in a
Real Job Preview (RJP)
is required prior to hiring decision.
Why Join This Project?
This opportunity offers meaningful work helping individuals and families access healthcare coverage while building your customer service and call center experience in a supportive, structured environment.
Apply today if you're ready to make a difference during Open Enrollment!