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Staff Today Inc

Patient Access Representative

Staff Today Inc, Claremore, Oklahoma, us, 74018

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Job Description

ER PAR for nights. Preferred Cherokee Nation Citizens to be sent first

8p-8a weekends required

A Patient Access Representative serves as the first point of contact for patients in healthcare settings, responsible for managing patient registrations, verifying insurance information, and ensuring a smooth patient experience.

Key Responsibilities - Patient Registration: Greet patients upon arrival, collect personal and insurance information, and input data into the electronic health record (EHR) system to ensure accuracy and completeness.

- Insurance Verification: Contact insurance providers to confirm patient coverage and benefits, documenting findings and communicating any discrepancies to patients and healthcare providers.

- Appointment Scheduling: Manage the scheduling of patient appointments, including follow-ups and referrals, to optimize the appointment calendar and minimize wait times.

- Customer Service: Provide exceptional customer service by addressing patient inquiries and concerns with empathy and professionalism, acting as a liaison between patients and healthcare providers.

- Documentation: Prepare and maintain patient admission and discharge documentation, ensuring compliance with HIPAA regulations and organizational policies.

- Administrative Support: Perform general administrative tasks, including answering phone calls, handling billing inquiries, and maintaining organized patient records. 4

4 Sources

Required Skills and Qualifications - Education: High school diploma or GED;experience in a clerical or administrative position is preferred.

- Communication Skills: Excellent verbal and written communication skills to interact effectively with patients, family members, and healthcare professionals.

- Interpersonal Skills: Strong empathy and patience to assist patients who may be in distress or facing health issues.

- Organizational Skills: Ability to manage patient records, appointment schedules, and billing information accurately and efficiently.

- Technical Proficiency: Familiarity with medical software and computer systems for patient registration, appointment scheduling, and record-keeping.

- Attention to Detail: A detail-oriented approach to ensure accuracy in data entry and compliance with regulations

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