Job Description
LHH is partnering with a client in Thomasville searching for a Customer Service Manager to join their team! This role will be onsite M-F 8-5 and will pay $50-70k with full benefits (M/D/V, 401k, PTO, paid holidays). Must have customer service management and data analysis/ERP troubleshooting experience required to be eligible for this role!
Responsibilities:
Oversee a team of 11 Customer Service Representatives
Identify bottlenecks in supply chain and customer service processes within ERP system
Troubleshoot to determine how to resolve issues and/or retrieve necessary data
Handle escalated customer and systems issues
Utilize ERP to review and track customer orders and line items
Qualifications:
Must have customer service management and data analysis/ERP troubleshooting experience to be eligible for this role
Must have strong ERP experience, preferably with Infor, Lawson, SAP, Oracle, etc.
Must have strong problem-solving, critical thinking, detail orientation and communication skills
Strong technical aptitude and ability to data mine
If you are interested in this opportunity, please apply at www.lhh.com!
Pay Details: $50,000.00 to $70,000.00 per year
Search managed by: Kaitlyn Pruitt
Equal Opportunity Employer/Veterans/Disabled
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- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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