Cheeca Lodge & Spa
Guest Service Agent - Temporary Seasonal
Cheeca Lodge & Spa, Islamorada, Florida, United States, 33036
Lead Guest Service Agent. Northwood Hospitality LLC d/b/a Cheeca Lodge & Spa (Islamorada, FL). 3 openings. Temporary, F/T job from 11/13/2025 - 09/09/2026. Work to be performed at multiple properties in Monroe County, FL. Min. 35 hrs/week. Shifts: Work schedule can vary and can include evening, weekend, and holiday hours. Work may be performed on any day of the week from Monday through Sunday. Example shifts: 6:00am to 2:00pm, or 2:00pm to 10:00pm. Shift hours may vary.
Duties: Responsible for operating telephones in a polite and friendly manner following proper telephone etiquette, greeting guests, assisting with reservations and luggage, distributing resort information and schedules, Concierge, PBX, Gate Operations, as well as collecting and sorting the mail on a daily basis.
Requirements: Two (2) years of front desk guest service experience in a high-end hotel, resort, or private club required. International experience preferred. On-the-job training is provided. Applicant must provide Pre-employment Criminal Background Check
Education * High school diploma or GED
Skills and Experience (Essential) * At least 18 years of age * Basic computer skills * Must be able to read, communicate effectively and have superb interpersonal skills * Must be able to work well under pressure while retaining tact and composure when resolving guest complaintsSkills and Experience (Preferred) * Work experience in the hospitality or restaurant industry * Communication in other languages is helpful
Duties: Responsible for operating telephones in a polite and friendly manner following proper telephone etiquette, greeting guests, assisting with reservations and luggage, distributing resort information and schedules, Concierge, PBX, Gate Operations, as well as collecting and sorting the mail on a daily basis.
Requirements: Two (2) years of front desk guest service experience in a high-end hotel, resort, or private club required. International experience preferred. On-the-job training is provided. Applicant must provide Pre-employment Criminal Background Check
Education * High school diploma or GED
Skills and Experience (Essential) * At least 18 years of age * Basic computer skills * Must be able to read, communicate effectively and have superb interpersonal skills * Must be able to work well under pressure while retaining tact and composure when resolving guest complaintsSkills and Experience (Preferred) * Work experience in the hospitality or restaurant industry * Communication in other languages is helpful