Northbrook Park District
Job Details
Job Location Sports Center - Northbrook, IL
Position Type Part Time
Education Level None
Salary Range $15.00 - $17.75 Hourly
Travel Percentage None
Job Category Customer Service/Administrative
Description
Join the Northbrook Park District as a Customer Service Representative and help create exceptional experiences for our community! We're looking for a friendly, organized, and customer-focused individual to be the first point of contact for patrons across our parks and facilities.
This position works at the front desk or the fitness desk. Provides customer service to the public by checking-in fitness members and guests, processing registration and membership transactions and handling questions and concerns. Also provides administrative and program support to staff. Engages with members to increase retention. Actively promotes membership and seeks to increase membership sales. Work location and hours may fluctuate; evening or weekend work may apply.
Pay & Schedule: $15.00+ Per Hour depending on experience
This is a part-time, non-exempt position OR IMRF
This position offers 15-25 hours per week. Shift lengths are typically 4-6 hours.
Facility Hours: Monday - Friday: 5:30am - 8:00pm Weekends: 7:00am - 5:00pm
Availability to work one weekend day and evening shift, is required.
Positions working 25+ hours per week may be eligible for IMRF with Benefits.
Anticipated Start Date: 9/29/2025
Duties & Responsibilities: Perform registration operations using registration software to process customer transactions; transactions are accepted online, via email, in-person or by mail. Accurately explains registration procedures and provides correct information regarding programs and facilities. Correctly enters registration data into the computer system. Accurately handles all monetary transactions and routinely runs registration reports while following established cash handling procedures. Quickly learns (or has access to) all details of Park District programs, facilities, fee structures and instructors. Provides staff and patrons timely notice of program changes and cancellations. Readily assists with special event preparation and execution as needed. Effectively provides a variety of clerical support functions to Supervisors and Managers including typing, filing, copying and message handling. Diligently follows and adheres to all safety policies and procedures. Collaborates with internal and external customers in a positive manner. Follows safe work practices. Attends trainings and meetings as required. Performs related duties as assigned. Benefits
All employees are eligible for the Recreation Benefits usage, which includes discounted and/or complimentary services.
To view job description, click here.
Qualifications
High school diploma or equivalent. Previous customer service experience is preferred.
Skills & Abilities
Basic proficiency with Microsoft Office (Word, Excel, Outlook) Perform basic math computations to reconcile cash drawers Effectively multitask Communicate effectively both orally and in writing Effectively communicate on telephone conversations; relaying messages that are clear and concise Work with customers and co-workers in a professional manner in stressful situations Work independently and efficiently Become CPR/AED certified Knowledge
Office methods and procedures Business English and spelling Excellent oral and written communication skills Cash-handling procedures District safety policies and procedures Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to sit, stand, walk, talk and hear; use hands and fingers to handle, feel or operate objects, tools, or controls and reach with hands and arms. Hand-eye coordination is necessary to operate computers and various pieces of office equipment. Specific vision abilities are required and include close vision and ability to adjust focus. May occasionally lift and/or move up to 25 pounds.
Job Location Sports Center - Northbrook, IL
Position Type Part Time
Education Level None
Salary Range $15.00 - $17.75 Hourly
Travel Percentage None
Job Category Customer Service/Administrative
Description
Join the Northbrook Park District as a Customer Service Representative and help create exceptional experiences for our community! We're looking for a friendly, organized, and customer-focused individual to be the first point of contact for patrons across our parks and facilities.
This position works at the front desk or the fitness desk. Provides customer service to the public by checking-in fitness members and guests, processing registration and membership transactions and handling questions and concerns. Also provides administrative and program support to staff. Engages with members to increase retention. Actively promotes membership and seeks to increase membership sales. Work location and hours may fluctuate; evening or weekend work may apply.
Pay & Schedule: $15.00+ Per Hour depending on experience
This is a part-time, non-exempt position OR IMRF
This position offers 15-25 hours per week. Shift lengths are typically 4-6 hours.
Facility Hours: Monday - Friday: 5:30am - 8:00pm Weekends: 7:00am - 5:00pm
Availability to work one weekend day and evening shift, is required.
Positions working 25+ hours per week may be eligible for IMRF with Benefits.
Anticipated Start Date: 9/29/2025
Duties & Responsibilities: Perform registration operations using registration software to process customer transactions; transactions are accepted online, via email, in-person or by mail. Accurately explains registration procedures and provides correct information regarding programs and facilities. Correctly enters registration data into the computer system. Accurately handles all monetary transactions and routinely runs registration reports while following established cash handling procedures. Quickly learns (or has access to) all details of Park District programs, facilities, fee structures and instructors. Provides staff and patrons timely notice of program changes and cancellations. Readily assists with special event preparation and execution as needed. Effectively provides a variety of clerical support functions to Supervisors and Managers including typing, filing, copying and message handling. Diligently follows and adheres to all safety policies and procedures. Collaborates with internal and external customers in a positive manner. Follows safe work practices. Attends trainings and meetings as required. Performs related duties as assigned. Benefits
All employees are eligible for the Recreation Benefits usage, which includes discounted and/or complimentary services.
To view job description, click here.
Qualifications
High school diploma or equivalent. Previous customer service experience is preferred.
Skills & Abilities
Basic proficiency with Microsoft Office (Word, Excel, Outlook) Perform basic math computations to reconcile cash drawers Effectively multitask Communicate effectively both orally and in writing Effectively communicate on telephone conversations; relaying messages that are clear and concise Work with customers and co-workers in a professional manner in stressful situations Work independently and efficiently Become CPR/AED certified Knowledge
Office methods and procedures Business English and spelling Excellent oral and written communication skills Cash-handling procedures District safety policies and procedures Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to sit, stand, walk, talk and hear; use hands and fingers to handle, feel or operate objects, tools, or controls and reach with hands and arms. Hand-eye coordination is necessary to operate computers and various pieces of office equipment. Specific vision abilities are required and include close vision and ability to adjust focus. May occasionally lift and/or move up to 25 pounds.