Salesforce Service Cloud Architect

Must Have Technical/Functional Skills • Mandatory architect certifications • Mandatory knowledge of Sales and Service cloud • Preferred implementation expertise in Sales and Service cloud • Agentforce working knowledge will be preferred • Experience in salesforce org merge, integration and data quality/migration design • Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background. • Salesforce.com integration experience, including between different business systems as well as working with integration tools. • Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions. • Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch. • Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls. • Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution. • Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow. • Programming experience with the following languages, J2EE, HTML XML, SQL, Oracle. • Excellent communication skill required to communicate with executive stakeholders and be on workshops with IT and business•

Roles & Responsibilities • Solution Design: Designing scalable and maintainable Salesforce solutions that align with business objectives. • Integration Management: Leading integration efforts with other systems and platforms. • Data Architecture: Overseeing data modeling, migration, quality, governance, and backup strategies. • Performance Optimization: Conducting system performance analysis and optimization. • Best Practices: Developing and enforcing best practices for Salesforce development and governance. • Stakeholder Collaboration: Collaborating with business analysts, stakeholders, and development teams to ensure alignment and successful project delivery. • Mentorship and Leadership: Providing technical leadership, mentoring junior architects and developers, and contributing to internal knowledge sharing. • Staying Updated: Staying current with the latest Salesforce releases, features, and industry trends. • Data Se curity and Governance: Ensuring data security, compliance, and adherence to data governance standards. • Technical Documentation: Creating and maintaining technical documentation, diagrams, and playbooks. • Troubleshooting: Guiding developers in troubleshooting and resolving production issues. • Project Delivery: Contributing to the successful delivery and quality of technology solutions by driving discussions and resolving roadblocks. Generic Managerial Skills, If any • Excellent communication skill required to communicate with executive stakeholders and be on workshops with IT and business

Salary Range: $140,000-$185,000 a year

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