Follett
Description
Position Overview
The Barista is responsible for assisting customers and providing great customer service. The Barista must be a quick learner who can remember ingredients, prepare quality beverages, and fill customer orders. The associate must be able to greet customers, build relationships, and work effectively in a team environment.
This position also requires the ability to keep and maintain a clean and sanitary work environment. Respond to customer concerns and requests, and ensure all bookstore property and personnel are secure.
Responsibilities
- Prepares quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards, and follows health, safety, and sanitation guidelines for all products.
- Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Follett Starbucks Cafe.
- Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
- Communicates information to the manager so that the team can respond as necessary to create a quality customer environment during each shift.
- Maintains regular and punctual attendance.
- Follows Starbucks operational policies and procedures, including safety and security, to ensure the safety of all partners during each shift.
- Delivers legendary customer service to all customers by acting with a customer-comes-first attitude by building relationships and connecting with the customer.
- Discovers and responds to customer needs promptly.
- Stocks products and maintains shelves, organizes, and arranges books and merchandise as appropriate.
- Lifts and carries boxes, books, and other merchandise.
Follett Higher Education is a drug-free workplace environment.
Pay Range: $12.00-$22.46/hour
Qualifications
- 1+ years previous Barista/food service experience required.
- High School Degree or equivalent.
- Ability to stand for up to two or more hours at any given time.
- Ability to safely operate coffee equipment as necessary.
- Previous experience in a coffee shop, café environment (preferred).
- Detail-oriented in performing accurate transactions.
- Self-motivated and able to multi-task with minimal supervision.
- Proactively meets both internal and external customer needs.
- Effective work methods and consistently meets commitments.
- Effective communication skills-- clear, concise, and positive.
- Computer literacy desired.
- Willingness to work a flexible schedule including evening and weekend hours.
- Ability to sit, stand, walk, climb, kneel, and bend.