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General Information
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Country/Region
United States of America
Province/City
Hawaii
Location
Kona Village Resort, A Rosewood Resort
Department
Food & Beverage - Services
Job Type
Full-time Permanent
Job Description
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Overview/Basic Function
A people person who has an outgoing personality with a positive representation who strives for both the quality of the product they provide as well as in the service and interaction with the quests. This position requires someone that is knowledgeable and familiar with the trends of spirits, beverages, and beverage service. Assists with the smooth and efficient service of the Marketplace Operation from the stocking and maintaining the workspace, taking orders and serving guests, and beverage production in accordance with the standards of the hotel. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha
Responsibilities
Administrative
- Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
- Assists in Pantry stock inventory and maintains an accurate inventory record.
- Submits request for replenishing the supplies in the Pantry.
- Maintains par stocks of beverages and guest supplies.
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
- Ensures that minimum brand standards have been implemented.
- Ensures that all Food and Beverage Essentials are implemented.
- Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
- Takes orders and serves food and beverage to guest according to the established sequence and procedures.
- Fully conversant with all aspects of the POS functions.
- Ensures all food and beverage items, equipment and other facilities in the Bar/ Club are maintained according to the departmental operation manual requirements.
- Takes guest order and serves items without unnecessary delay.
- Is familiar and has good knowledge of the Bar/ Club’s menu and wine list.
- Prepares mise-en-place according to the requirement and operation needs.
- Clears and resets counters or tables.
- Prepares and serves coffee or tea as requested.
- Assists in setting up/ decorating the Bar/ Club according to the theme during special promotions or occasions.
- Ensures all beverage stocks are kept in the proper storage under the appropriate temperature.
- Verifies cash received ensuring only genuine money been collected.
- Verifies all credit cards presented by guest before to validity of the card.
- Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
- Performs the function of cashier as required.
- Up-sells beverage to increase the revenue.
- Works closely with other Bar/ Club associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions.
- Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
- Ensures high standards of personal presentation and grooming.
- Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
- Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
- Attends training sessions and meetings as and when required.
- Carries out any other reasonable duties and responsibilities as assigned.
- Be punctual. No absenteeism or lateness, unless approved by superior.
- Contribute to ensuring that brand integrity and clarity are always maintained.
- Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained.
- Model the company’s culture, vision, mission and core values at all times.
- Works with a sense of Aloha and in respect of the Hawaiian culture and tradition
- Complies to the company policies.
- Works with pre-set budgetary limits.
- Takes on other tasks in addition to the ones stated, in a reasonable framework.
- 1-3 years experience in Hotel Food and Beverage operations or freestanding lifestyle restaurant
- Previous experience in coffee / tea house preferred.
- Familiarization with Forbes standards is preferred
- Fluent spoken and written English
- High School Diploma or Equivalent experience.
- $23.69 per hour
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Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort will once again open its doors and welcome back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort will draw inspiration from the history of the site, local culture and natural elements.
Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort will debut 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, will offer elevated yet relaxed experiences. The resort will also offer an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Hospitality
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