WOTM - Partners Professional
IT Support Technician Job at WOTM - Partners Professional in Buena Park
WOTM - Partners Professional, Buena Park, CA, US
Job Description
Job DescriptionCompany Description
Job Summary
We are seeking a dedicated and knowledgeable IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues, managing IT infrastructure, and ensuring optimal performance of all technology resources within the organization. Strong customer service skills and the ability to communicate effectively are essential for success in this position. Offering $30-33/hr. Located in Buena Park Temp to hire
Responsibilities
- Troubleshooting nonworking telephones.
- Troubleshooting and Quick resolution of all software/hardware-related complaints.
- Setup and install software on new computer equipment such as desktop/laptop systems, monitors, and printers.
- Troubleshoot PC connectivity problems.
- Evaluation and implementation of new software tools into the environment.
- Documents all troubleshooting tickets in Atera, including categorization and maintaining status.
- Preventive maintenance on PCs.
- Deploy new PCs.
- Write procedures for Software/Hardware installation where required.
- Maintain project status and report.
- Maintain inventory of Software / Hardware
- Retrieve scanned images.
- Obtain competitive Hardware and Software bids.
- Assist with Zoom issues.
- Assist in training new Employees on Network navigation and User software.
- Assist with toner management, including inventory and opportunities to reevaluate more efficient printers.
- Experience
- Candidates should possess a solid background in IT support with experience in the following areas:
- 2+ years with computer systems and applications.
- Good analytical skills.
- Excellent problem-solving skills.
- Detail-oriented.
- Sense of urgency with the ability to prioritize your workload.
- Able to work under pressure and meet deadlines.
- Good time management skills.
- Good verbal and written communication skills.
- Proficient with Microsoft Office 365
- Dependable.
- Good attendance.
- Able to work a flexible schedule.
- Educational Requirements: High School Diploma; Some College Preferred.
- 5 years of computer repair/support experience.
- Understanding of Manufacturing or ERP Systems.
- Salesforce, Power BI, and/or Syteline 10 a plus.
Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.
Company Description
Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.