D.R. Horton
*D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at_www.drhorton.com_for more information.
D.R. Horton, Inc. is currently looking for an
Customer Service Superintendent- WA
. The right candidate willprofessionally represent the builder and ensure the delivery of quality warranty services. Be responsible for fostering positive working relationships with homeowners, evaluating requests, and expediting repairs as well as coordinating and supervising the work of trade partners to ensure homeowner satisfaction. Work directly with Customer Service Manager to resolve Customer Service escalations/complaints and provide continued education to construction and customer service field team members. The annual compensation for this role is $88,000 - $100,000, including a discretionary bonus structure, commensurate with experience. This position is on site, Monday through Friday, in the Bothell WA office.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
Evaluate homeowner repair issues to determine if they are warrantable items
Respond to escalated service calls as assigned by the Customer Service Manager
Contact homeowners within 24 hours to schedule inspection and/or de-escalate homeowner issues
Communicates effectively to homeowner if repair issue is deemed not warrantable
Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
Schedule and manage subcontractors to make designated warranty repairs
Manage completion of quality home repairs within standards set by company and industry specifications.
Certifies warranty work is completed within contractor obligations
Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Develop and maintain good rapport with subcontractors and homeowners
May complete minor home repairs (obtain customer approval for completed work and provide timely follow up)
Execute policies to ensure compliance with quality standards
Ability to travel overnight
Education and/or Experience
High School Diploma or GED
Minimum 5 years customer service experience required with a homebuilder
Ability to manage and complete the “13 Milestones of Construction” specified in JDE
Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
Ability to read blueprints
Able to analyze problems, determine solutions, and produce desired outcome
Communicate effectively and professionally both verbally and in written correspondence
Must possess professional attitude to represent company in a positive manner
Proficiency with MS Office and email
Ability to lift and/or move up to 50 pounds
Preferred Qualifications
Work effectively in high pressure situations
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
Medical, Dental and Vision
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits*//*
/Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo/
Job:
* Warranty
Organization:
* Home Builder
Title:
Customer Service Superintendent
Location:
Washington-Bothell
Requisition ID:
2503714
D.R. Horton, Inc. is currently looking for an
Customer Service Superintendent- WA
. The right candidate willprofessionally represent the builder and ensure the delivery of quality warranty services. Be responsible for fostering positive working relationships with homeowners, evaluating requests, and expediting repairs as well as coordinating and supervising the work of trade partners to ensure homeowner satisfaction. Work directly with Customer Service Manager to resolve Customer Service escalations/complaints and provide continued education to construction and customer service field team members. The annual compensation for this role is $88,000 - $100,000, including a discretionary bonus structure, commensurate with experience. This position is on site, Monday through Friday, in the Bothell WA office.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
Evaluate homeowner repair issues to determine if they are warrantable items
Respond to escalated service calls as assigned by the Customer Service Manager
Contact homeowners within 24 hours to schedule inspection and/or de-escalate homeowner issues
Communicates effectively to homeowner if repair issue is deemed not warrantable
Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
Schedule and manage subcontractors to make designated warranty repairs
Manage completion of quality home repairs within standards set by company and industry specifications.
Certifies warranty work is completed within contractor obligations
Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Develop and maintain good rapport with subcontractors and homeowners
May complete minor home repairs (obtain customer approval for completed work and provide timely follow up)
Execute policies to ensure compliance with quality standards
Ability to travel overnight
Education and/or Experience
High School Diploma or GED
Minimum 5 years customer service experience required with a homebuilder
Ability to manage and complete the “13 Milestones of Construction” specified in JDE
Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
Ability to read blueprints
Able to analyze problems, determine solutions, and produce desired outcome
Communicate effectively and professionally both verbally and in written correspondence
Must possess professional attitude to represent company in a positive manner
Proficiency with MS Office and email
Ability to lift and/or move up to 50 pounds
Preferred Qualifications
Work effectively in high pressure situations
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
Medical, Dental and Vision
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits*//*
/Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo/
Job:
* Warranty
Organization:
* Home Builder
Title:
Customer Service Superintendent
Location:
Washington-Bothell
Requisition ID:
2503714