U.S. Bank
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
Participates in the identification, design, development and implementation of assigned projects. Assigned projects may be general or systems related in nature. Interfaces with internal and external resources to ensure successful and timely completion in accordance with user needs. Participates in training users and evaluating the project. Manages performance of the project team and evaluates overall team performance.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Eight to ten years of experience in project management activities
Key Responsibilities:
Project Coordination & Execution:
Lead end-to-end implementation of technical integrations including:
Batch file data exchange setup
Single Sign-On (SSO) integrations
Credit card payment API implementations
Act as the primary point of contact for assigned projects, managing communications between U.S. Bank/Elan, Financial Institutions, and third-party providers (e.g., Fiserv, FIS, Alkami, Candescent).
Maintain accurate and up-to-date project tracking using Salesforce.
Customer Communication & Relationship Management:
Conduct regular touch base calls and send proactive email updates to ensure clients and their vendors stay informed and on schedule.
Explain technical concepts and integration requirements in a clear and approachable manner to both technical and non-technical stakeholders.
Maintain a high level of professionalism, diplomacy, and responsiveness in all client interactions.
Project Oversight:
Manage multiple concurrent integration projects, ensuring milestones are met and blockers are addressed promptly.
Coordinate internal and external meetings, document outcomes, and track next steps.
Stakeholder Alignment & Reporting
Provide regular status updates and executive summaries to internal stakeholders, including leadership, product, and compliance teams.
Facilitate alignment between business goals and technical implementation strategies.
Provide feedback on Partner and 3rd Party Vendor integration readiness
Technical Documentation & Knowledge Transfer
Create and maintain comprehensive documentation for each integration, including technical specifications, workflows, and support guides.
Conduct knowledge transfer sessions with internal support and operations teams post-implementation.
Post-Implementation Support & Optimization
Monitor integration performance post-launch and coordinate with partners to resolve any issues.
Identify opportunities for optimization and scalability in existing integrations.
Change Management
Support change management efforts related to new integration processes or tools.
Train internal teams and partners on updated workflows and systems.
Continuous Improvement
Identify opportunities to improve internal implementation processes and partner experience.
Collaborate with cross-functional teams on process improvement initiatives.
Risk Management & Compliance
Identify and mitigate risks associated with partner integrations, including data security, regulatory compliance, and operational continuity.
Ensure all integrations comply with internal policies, industry standards, and regulatory requirements (e.g., PCI DSS, FFIEC).
Preferred Qualifications
Experience in client-facing B2B roles, preferably in a technology or financial services environment
Demonstrated ability to manage multiple projects and deadlines simultaneously
Experience communicating technical topics clearly and tactfully via phone, email, and in meetings to audiences without technical aptitude
Comfortable managing client and vendor relationships
Clear, confident communicator with strong listening skills
Patient, diplomatic, and solution-oriented
Proactive in follow-up and problem resolution
Technically curious and process-minded
Excellent analytical, problem-solving, organizational skills and attention to detail.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Aptitude for learning new systems, software, and integration methods
Experience initiating or participating in process improvement initiatives
Other Preferred Skills/Experience
Familiarity with APIs, SSO technologies, and data file transfer protocols (e.g., SFTP, flat files, etc.)
Experience with Salesforce or similar CRM/project tracking tools
Experience working with third-party digital banking platforms (Fiserv, FIS, Alkami, Candescent, etc.)
Credit card payments and/or credit card partner management experience
Train internal teams and partners on updated workflows and systems.
Support change management efforts related to new integration processes or tools.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
Job Description
Participates in the identification, design, development and implementation of assigned projects. Assigned projects may be general or systems related in nature. Interfaces with internal and external resources to ensure successful and timely completion in accordance with user needs. Participates in training users and evaluating the project. Manages performance of the project team and evaluates overall team performance.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Eight to ten years of experience in project management activities
Key Responsibilities:
Project Coordination & Execution:
Lead end-to-end implementation of technical integrations including:
Batch file data exchange setup
Single Sign-On (SSO) integrations
Credit card payment API implementations
Act as the primary point of contact for assigned projects, managing communications between U.S. Bank/Elan, Financial Institutions, and third-party providers (e.g., Fiserv, FIS, Alkami, Candescent).
Maintain accurate and up-to-date project tracking using Salesforce.
Customer Communication & Relationship Management:
Conduct regular touch base calls and send proactive email updates to ensure clients and their vendors stay informed and on schedule.
Explain technical concepts and integration requirements in a clear and approachable manner to both technical and non-technical stakeholders.
Maintain a high level of professionalism, diplomacy, and responsiveness in all client interactions.
Project Oversight:
Manage multiple concurrent integration projects, ensuring milestones are met and blockers are addressed promptly.
Coordinate internal and external meetings, document outcomes, and track next steps.
Stakeholder Alignment & Reporting
Provide regular status updates and executive summaries to internal stakeholders, including leadership, product, and compliance teams.
Facilitate alignment between business goals and technical implementation strategies.
Provide feedback on Partner and 3rd Party Vendor integration readiness
Technical Documentation & Knowledge Transfer
Create and maintain comprehensive documentation for each integration, including technical specifications, workflows, and support guides.
Conduct knowledge transfer sessions with internal support and operations teams post-implementation.
Post-Implementation Support & Optimization
Monitor integration performance post-launch and coordinate with partners to resolve any issues.
Identify opportunities for optimization and scalability in existing integrations.
Change Management
Support change management efforts related to new integration processes or tools.
Train internal teams and partners on updated workflows and systems.
Continuous Improvement
Identify opportunities to improve internal implementation processes and partner experience.
Collaborate with cross-functional teams on process improvement initiatives.
Risk Management & Compliance
Identify and mitigate risks associated with partner integrations, including data security, regulatory compliance, and operational continuity.
Ensure all integrations comply with internal policies, industry standards, and regulatory requirements (e.g., PCI DSS, FFIEC).
Preferred Qualifications
Experience in client-facing B2B roles, preferably in a technology or financial services environment
Demonstrated ability to manage multiple projects and deadlines simultaneously
Experience communicating technical topics clearly and tactfully via phone, email, and in meetings to audiences without technical aptitude
Comfortable managing client and vendor relationships
Clear, confident communicator with strong listening skills
Patient, diplomatic, and solution-oriented
Proactive in follow-up and problem resolution
Technically curious and process-minded
Excellent analytical, problem-solving, organizational skills and attention to detail.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Aptitude for learning new systems, software, and integration methods
Experience initiating or participating in process improvement initiatives
Other Preferred Skills/Experience
Familiarity with APIs, SSO technologies, and data file transfer protocols (e.g., SFTP, flat files, etc.)
Experience with Salesforce or similar CRM/project tracking tools
Experience working with third-party digital banking platforms (Fiserv, FIS, Alkami, Candescent, etc.)
Credit card payments and/or credit card partner management experience
Train internal teams and partners on updated workflows and systems.
Support change management efforts related to new integration processes or tools.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.