Ross Stores, Inc. is hiring: Retail Associate in Pueblo

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience. As part of our team, you will experience opportunities for personal and professional growth.

General corporate information: Ross Stores, Inc. is headquartered in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to an inclusive work environment and development opportunities for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require and may be requested to perform additional tasks to help achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors in all duties.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment; keep egress clear; report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; greet Customers and acknowledge Associates using company recognition programs.
• Assist Customers as needed—register-trained, help with merchandise, answer questions politely and knowledgeably; greet Customers throughout the Store and say thank you during transactions.
• Provide prompt and efficient responses to Customers; respond to Service calls and escalate to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks to maintain merchandise, customer, and Team areas (sweeping, mopping, dusting, wiping counters, replenishing restroom supplies, disinfecting high-touch areas).
• Maintain a professional appearance and adhere to the dress code.
• Perform daily sizing and recovery to ensure a neat, clean, and organized store and efficient merchandising per standards.
• Expedite newly received merchandise to the sales floor; merchandise items per monthly presentation guidelines and maintain brand-name familiarity to assist Customers.
• Understand Loss Prevention programs, the Shortage Highway, Store Protection Specialist (where applicable), and merchandise protection standards.
• Safeguard confidential information, cash and credit card information, and merchandise; demonstrate integrity and honesty in all interactions.
• Follow MOS policies for identification, processing, and disposal of MOS merchandise; maintain awareness and accuracy with cash, checks, card transactions, and refunds.
• Demonstrate urgency to perform duties and maximize productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

Ability to use all Store equipment, including PDTs, registers and PCs as required. Ability to stand, walk, and move around the Store up to 100% of working time. Ability to bend, squat, kneel, climb, carry, reach, and stoop. Ability to lift more than 25 pounds occasionally. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Some assignments may require working in Stockroom with the ability to push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of primary duties and responsibilities and is not exhaustive. Contents are subject to change at management’s discretion. Ross Stores, Inc. is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy), veteran status, marital or registered domestic partnership status, medical conditions, genetic information, gender, gender identity, gender expression, sexual orientation, and other protected categories.

The base pay range for this role is $14.81 - $15.31, dependent on factors including experience, skills, qualifications, education, certifications, seniority, and location. Other rewards vary by position and location. Benefits offered include various insurance programs, associate discounts and purchases, retirement plans, and other leave and wellness programs. Some positions may be eligible for bonuses based on performance.

Ross Stores Inc. is continually accepting applications for this position. The requisition does not have an anticipated close date.

Location: Pueblo, CO (additional job posting may reference seasonal or related roles).

Seniority level: Mid-Senior level

Employment type: Full-time