Call Center Representative Job at Providence Health & Services in Hesperia
Providence Health & Services, Hesperia, CA, United States, 92345
Description
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; data entry to maintain computer systems; upkeep of resources to remain current; and coordination of special projects and events.
Required Qualifications
- 2 years in a customer service environment.
- Basic MS Windows, Excel, Word, and Outlook experience.
Preferred Qualifications
- Experience in a healthcare setting.
- Customer service experience in a managed care environment.
- IDX experience.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.
About The Team
Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.
Additional details
The base pay range listed is $24.00 - $30.29 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including retirement plan with employer matching, health care benefits, life insurance, disability insurance, paid time off, and more. Learn more at providence.jobs/benefits.
Job Details
Job Category: Customer Service • Job Function: Administration • Job Schedule: Full time • Job Shift: Multiple shifts available • Department: 7520 PT ENGAGEMENT HERITAGE SVS • Address: CA Hesperia 17095 Main St • Work Location: St Mary High Desert Medical Grp-17095 Main Street • Workplace Type: On-site
Other
Requisition ID: 387294 • Company: Providence Jobs • Seniority level: Entry level • Employment type: Full-time • Industries: Hospitals and Health Care