Call Center Representative Job at Farmland Fresh Dairies, LLC. in New York

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Overview

JOB SUMMARY: Barltett Dairy is looking for a candidate that can provide an excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism. Processes orders for material or merchandise received by telephone, email and fax. Demonstrating drive and enthusiasm while handling customer orders, questions, and complaints and billing inquiries.

Work Schedule

• Full-time postion
• 10am - 6pm
• Sunday + weekday
• Must be able to work every Saturday

Benefits

• $18 -$19 per hour
• $1,000 Sign -on bonus
• Medical, Dental, Vision
• 401K with employer contributions and options for traditional or ROTH employee contributions
• Life Insurance
• Vacation, Holidays and Safe and Sick Leave
• Opportunitues for growth and cross-training in other departments

Skills And Abilities

• Bilingual in Spanish prefered
• Organize, prioritize and coordinate multiple tasks
• Ability to perform 200 inbound and outbound calls per day
• Answer telephones and transmit messages
• Provide accurate information
• Perform quality work within deadlines with or without direct supervision
• Computer literate
• Classify and organize Reports and Tickets
• Arrange items in alphanumeric or subject order
• Speak clearly
• Work independently
• Plan, schedule and organize work
• Maintain a positive work environment
• Ensure the quality of work as measured against established standards
• Maintain confidentiality

ILLUSTRATIVE DUTIES

• Answers inbound calls for Order delivery, responds to questions
• Perform Outbound calls to customers
• Communicates with customers
• Keys orders via numeric
• Process Special Delivery orders
• Processes all Fax orders
• Completes Driver Notes
• Process late orders, Credit and Complaint forms
• Researches and compiles information
• Attends meetings and serves on temporary committees, as requested
• Ensures office equipment is in working order
• Attends assigned training sessions
• Performs additional duties and assignments, as requested

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Other

Industries

• Food and Beverage Services