Justrite Safety Group is hiring: IT Support Analyst in Broomfield

IT Support Analyst at Justrite Safety Group

About Justrite Safety Group: At Justrite Safety Group, we are a dynamic organization dedicated to protecting people, property, and the planet. Our portfolio of companies delivers advanced industrial safety solutions that set the standard for excellence. As we grow, we seek top talent to join our team and help revolutionize industrial safety, ensuring that workers return home safe and workplaces remain secure.

The Contribution You’ll Bring To This Role

The IT Support Analyst will be based out of our Broomfield, CO office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role serves as the first point of contact for all users seeking technical assistance and represents the face of IT in the company. You will provide technical support directly to employees, perform on-the-spot diagnostic evaluations, identify efficiency gains, and standardize routine tasks. You will work with IT staff to support business partners and ensure operational activities meet service levels and enterprise objectives. Responsibilities include handling service desk calls, processing tickets through a ticketing system, and assisting in network administration and security. You will participate in Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. You will identify, prioritize, and resolve hardware, software, infrastructure, and security issues impacting operations for 1,500 users across multiple sites.

In this role, you will report directly to the Director of IT Operational Excellence, setting the stage for career growth with potential advancement in 3–5 years as you contribute to organizational goals.

About The Team

Our IT team is composed of talented professionals who are recognized as some of the best in the industry. They bring experience and innovation to ensure we remain at the forefront of technology, collaborating to power our operations.

What You’ll Do At Justrite

• Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end-user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team.
• Provide end-user support across all virtual and physical machines; maintain up-to-date hardware/software on all end-user devices and network hardware according to update schedules.
• Respond to customers via deskside, phone, email, or MS Teams chat.
• Create and maintain standard work instructions related to end-user computing, network configurations, and mappings.
• Monitor, with applicable service providers, critical production processes and technologies that have high impact on business operations.
• Maintain company standards and assist with inventory management for software and hardware; maintain license counts and compliance for all tools including ERP and related applications.
• Ability to work well in a team as well as independently.
• Ability to lift up to 50 pounds.
• Occasional after-hours support may be needed.

Your Skills And Expertise

To ensure success in this role, the following qualifications are required at a minimum:

• BS in Information Technology, Systems/Network Administration, Computer Science, MIS, or related field strongly preferred
• Certification in CompTIA A+, Network+ or MCP a strong plus
• 4 to 5 years of hands-on experience in a fast-paced environment
• Experience supporting on-site and remote users in a Windows-based environment for 1,000+ users
• Experience with networking concepts: Directory Services (e.g., Windows 2016+ AD, LDAP, O365), Systems (e.g., Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (DNS, HTTP, SMTP, SSL)
• Experience with different network types (LAN, WAN, VPN) and Cisco switch configuration
• Working knowledge using remote tools to support users on Remote Desktop Services or VMware

Additional qualifications that could help you succeed include:

• Ability to image computers on-site and manage on-site hardware inventory
• ERP system knowledge a plus
• Strong troubleshooting skills for Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange
• Experience with software licensing processes
• Ability to work efficiently in a fast-paced environment while managing multiple priorities
• Excellent customer service skills and ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving skills; ability to identify root causes and implement solutions
• Ability to prioritize user requests by urgency and distinguish between incidents and requests
• Excellent verbal and written communication; ability to create Knowledge Base articles
• Ability to learn new technical and business concepts quickly
• Detail-oriented with the ability to document ticket notes before escalation

Compensation

The position offers a base salary ranging from $65,000-$75,000. Actual base salaries may vary based on location, experience, and performance. This role is eligible for an annual incentive plan based on company targets.

Benefits

Our benefits package includes medical, dental, and vision coverage, flexible hours and work options, a 401(k) plan with company match, paid time off, personal days, and a wellness program. Benefits may vary by role and business needs.

Why Choose Justrite Safety Group?

Justrite provides a platform to collaborate with professionals in the safety industry, with focus on career advancement, innovation, and meaningful work. Join us to contribute to product excellence and make a positive impact in our company and community.

Note: This description reflects the current position and responsibilities and is subject to change at the company’s discretion.